Jeannicole Calderon
Customer service
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
18
18
years of professional experience
Work History
Cashier
Pxbx
San Antonio, TX
01.2001 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Telemarketer
Brylane
Universal City, TX
02.2000 - 02.2022
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
- Greeted customers in a friendly, professional manner on the phone.
- Initiated outbound calls to prospective clients using scripts.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Recorded accurate notes about each conversation into company database for future reference.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Telemarketing Outbound
West telemarketing
SAN ANTONIO, TX
11.2010 - 02.2011
- Performed diagnostics and repairs on outboard motors, including fuel systems, electrical systems, cooling systems and powerheads.
- Maintained inventory of parts for outboard motor repairs.
- Replaced worn or defective parts such as pistons, bearings, gears, valves and gaskets.
- Performed routine preventive maintenance on outboard motors such as changing oil, lubricating moving parts and inspecting belts.
- Reassembled outboard motors after completing repairs or servicing.
- Provided technical advice to customers concerning their outboard motor problems.
- Developed new business opportunities by prospecting for leads and cold calling.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Prepared weekly progress reports on sales activities and results achieved.
- Monitored customer feedback regarding product performance and made appropriate adjustments accordingly.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Provided timely, courteous and knowledgeable responses to information requests.
- Networked to build client base and promote products to new and existing clients.
- Achieved established sales targets by generating new customer accounts.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Collaborated with new customers to give details about company offerings.
Education
High School Diploma -
Judson High School
Converse, TX04-2017
Skills
- Payment Collection
- Cash Register Operation
- ID Verification
- Product Recommendations
- Cash Handling
- Customer Assistance
- Customer Service
- Returns Processing
- Customer assistance
- Money handling
- Refund handling
- Customer Relations
- Retail merchandising
- Order taking
- Till counting
- Reports and documents
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Telemarketing Outbound
West telemarketing
11.2010 - 02.2011
Cashier
Pxbx
01.2001 - 02.2023
Telemarketer
Brylane
02.2000 - 02.2022
High School Diploma -
Judson High School