Jeannie Colon
Kissimmee,Florida
Summary
I am a Hard worker, as well as motivated in providing the up most customer service. Utilizing strong guest relations skills to provide additional services as requested. Proven work performance that includes a solid attendance record and a demonstrated willingness to work. I Give my all and achieve every task that is put before me.I would say I am Attentive at Customer Service Representative with 7+ years achieving customer service satisfaction and customer retention goals. I’m Independent and quick thinking team player.
Offering warm and engaging personality, well-suited for creating welcoming environment. I Bring the ability to quickly learn essential customer service techniques and effectively manage guest interactions. I’m Ready to use and develop communication and customer service skills in my new role with the company.
Overview
15
15
years of professional experience
Work History
Customer Service Cashier
Wawa
St. Cloud, FL
10.2025 - Current
- Processed transactions accurately and efficiently, ensuring customer satisfaction during high-volume periods.
- Assisted customers with product inquiries, demonstrating strong knowledge of store offerings and promotions.
- Maintained organized cash register area, enhancing operational efficiency and minimizing discrepancies.
- Trained new cashiers on point-of-sale systems and customer service best practices to improve team performance.
General Merchandiser
Target
Orlando, FL
02.2024 - Current
- Developed and implemented visual merchandising strategies to enhance product visibility and drive sales.
- Collaborated with cross-functional teams to optimize inventory management and streamline stock replenishment processes.
- Analyzed consumer trends and sales data to inform product selection and promotional strategies, improving customer engagement.
- Trained and mentored junior staff on best practices in merchandising techniques and customer service excellence.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
Manager
Coin Laundry
04.2014 - 11.2019
- Streamlined laundry operations to enhance workflow efficiency and reduce service times.
- Trained staff on best practices for equipment usage and maintenance procedures.
- Implemented inventory management system, optimizing supply levels and reducing waste.
- Developed customer service protocols to improve client satisfaction and retention rates.
- Supervised daily activities of team members, ensuring adherence to quality standards.
- Coordinated training sessions for new employees, fostering a knowledgeable workforce.
- Managed scheduling and resource allocation, maximizing productivity across shifts.
retail sales associate
Ross
Davenport, Florida
02.2013 - 03.2014
- Managed inventory levels and organized merchandise displays to enhance customer experience.
- Trained new staff on sales processes and company policies to ensure consistency in service delivery.
- Resolved customer inquiries and complaints effectively, improving overall satisfaction ratings.
- Processed transactions accurately using POS systems, minimizing errors during checkout operations.
Customer service rep.
SYKES Lakeland (Griffin)
Lakeland, Florida
01.2012 - 02.2013
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction scores.
- Streamlined issue resolution processes, leading to quicker turnaround on customer concerns.
- Mentored junior team members on best practices for effective customer interactions.
- Analyzed customer feedback and identified trends to inform service improvements.
- Managed high volume of inbound calls, addressing customer inquiries and resolving issues efficiently.
Childcare Worker
Creative Kids Connection
Kissimmee, Florida
02.2011 - 12.2011
- Supervised children's activities, ensuring safety and engagement in play-based learning environments.
- Developed age-appropriate educational programs that fostered social skills and cognitive development.
- Collaborated with parents to discuss child progress, addressing concerns and celebrating achievements.
- Trained new staff on childcare protocols, enhancing team effectiveness and service quality.
Education
Diploma - undefined
Florida Technical College
Lakeland, Florida05.2014
High School Diploma - undefined
New beginnings High School
Lake Alfred, Florida06.2012
Skills
- Communication Advanced
- Self Motivated Expert
- Reliable Expert
- Adaptability Expert
- Time Management Expert
- Organization Expert
- People Oriented Expert
- Cleanliness Expert
- Customer service
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Food and beverage service
- Time management
- Hospitality service expertise
- Verbal and written communication
- Problem-solving
Timeline
Customer Service Cashier
Wawa
10.2025 - Current
General Merchandiser
Target
02.2024 - Current
Manager
Coin Laundry
04.2014 - 11.2019
retail sales associate
Ross
02.2013 - 03.2014
Customer service rep.
SYKES Lakeland (Griffin)
01.2012 - 02.2013
Childcare Worker
Creative Kids Connection
02.2011 - 12.2011
Diploma - undefined
Florida Technical College
High School Diploma - undefined
New beginnings High School