Summary
Overview
Work History
Skills
Timeline
Generic

Jeannie Cortes

Brooklyn,NY

Summary

Seasoned Front Desk Receptionist with 13 years of diverse customer service experience, including direct front desk operations at Lawery. Proven track record in sales, upselling, and client relationship management from roles at JJB Jewelry and Gaby's Jewelry. Seeking to leverage hospitality skills and meticulous attention to detail in a new Front Desk Receptionist position.

Overview

22
22
years of professional experience

Work History

Housekeeper

Red Carpet Inn & Suites,
980 Wycoff Ave
07.2022 - 08.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Front Desk Receptionist

Lawery
Brooklyn
01.2023 - 02.2024
  • Managed the front desk at Lawery, serving as the first point of contact for clients, handling multi-line phone systems, scheduling appointments, and maintaining an organized reception area to ensure a welcoming and efficient office environment.

Medical Front Desk Receptionist

Center health care
Brooklyn
01.2017 - 06.2022

Owner

JJB Jewelry
Bushwick, NY
02.2016 - 02.2018
  • Managed comprehensive inventory control, ensuring stock levels met customer demand and business requirements.
  • Maintained financial responsibilities, including timely rent payments and overseeing layaway accounts.
  • Enhanced customer experience through personalized service and effective sales strategies, cultivating a loyal customer base.

Server

The General
New York, NY
01.2013 - 01.2015
  • Provided attentive customer service by taking orders, offering recommendations, and upselling menu items to enhance guest satisfaction.
  • Maintained a thorough knowledge of the menu, enabling tailored suggestions to individual guest preferences and dietary needs.
  • Ensured a welcoming and enjoyable dining atmosphere, addressing any guest concerns promptly to uphold high service standards.

Sales Associate

Gaby's Jewelry
Bushwick, NY
01.2003 - 01.2007
  • Assisted customers in selecting accessories, consistently achieving top sales performance by providing knowledgeable and attentive service.
  • Managed store operations, including opening and closing procedures, as well as accurately reconciling daily sales revenue for record-keeping purposes.

Skills

  • Multitasking
  • Cash Handling
  • Credit Transactions
  • Organization
  • Leadership
  • Motivation
  • Encouragement
  • Customer Service

Timeline

Front Desk Receptionist

Lawery
01.2023 - 02.2024

Housekeeper

Red Carpet Inn & Suites,
07.2022 - 08.2024

Medical Front Desk Receptionist

Center health care
01.2017 - 06.2022

Owner

JJB Jewelry
02.2016 - 02.2018

Server

The General
01.2013 - 01.2015

Sales Associate

Gaby's Jewelry
01.2003 - 01.2007
Jeannie Cortes