Hi, I’m
Sulamita Bricoli
Oak Bluffs,MA
Summary
Results-driven Job Title excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Motivated Housekeeper with Number years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
years of professional experience
Work History
Self Employed Services
Housekeeper
05.2022 - Current
Job overview
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Rotated linens in storerooms and replenished when supplies ran low.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
Wolf’s Den
Restaurant Cashier
10.2021 - 05.2022
Job overview
- Processed returns or exchanges efficiently while adhering to company policy, ensuring customer satisfaction at all times.
- Acted as an ambassador for the restaurant brand, providing information about menu offerings and upcoming promotions when appropriate.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved potential conflicts between customers or staff members effectively, fostering a harmonious work environment.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Promoted upselling techniques to increase average transaction value and overall revenue growth.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Vineyard Grocer
Grocery Store Cashier
05.2020 - 09.2021
Job overview
- Worked with floor team and managers to meet wide range of customer needs.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Processed refunds and exchanges in accordance with company policy.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Operated cash register to accurately process and record customer payments.
- Learned duties for various positions and provided backup at key times.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
Urban College of BostonBoston, MA
Bachelor Of Arts For Teaching from Early Childhood Education
Martha’s Vineyard Regional SchoolOak Bluffs, MA
High School
07.2021
MicrolinsEspírito Santo, Brazil
Bachelor Of Technology
01.2015
Skills
- Rug and Carpet Cleaning
- Cleaning techniques
- Commercial Equipment Operation
- Ceiling fan cleaning
- Computerized Maintenance Management
- COVID-19 Safety Procedures
- Inventory Control
- Residential Cleaning
- Time Management
- Team Support and Collaboration
- Deep Cleaning Protocols
- Supply Inventory Management
- Quality control guidelines
- Data Entry
- Customer Service
- Supply Stocking
- Multitasking and Prioritizing
- Work Planning and Organization
- Guest Service and Support
- Eco-friendly Cleaning
- Teamwork
- Complex Problem-Solving
- Housekeeping
- Cleaning and organizing abilities
- Commercial Cleaning
- Childcare support
- Document Management and Storage
- Attention to Detail
- Microsoft Excel
- Technical Support
- Independent worker
- Keyboard Shortcut Knowledge
- Administrative Support
- Fast Learner
- Office Administration
- Microsoft Office
- Strong Problem Solver
- Work Copywriting
- Email Communication
- Copywriting
- Computer Proficiency and Microsoft Office
- Cash Register Operation
- Opening and closing procedures
- Team Leadership
- Store Opening and Closing
- Gift Wrapping
- Friendly and Helpful
- Inventory and Stocking
- Multitasking
- Microsoft Dynamics 365
- Office 365 Security
- Problem-Solving
- Fluent in Language
- Microsoft Word
- Troubleshooting
- Language Fluency
- Simultaneous interpreting
- Information Interpretation
- Relationship Building
- Staff Education
- Client Service
- Subtitling experience
- Fluent Portuguese
- Grade-Level Translation
- Google Drive
- Computer Skills
- Multitasking Abilities
- Remote Office Availability
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeper
Self Employed Services
05.2022 - Current
Restaurant Cashier
Wolf’s Den
10.2021 - 05.2022
Grocery Store Cashier
Vineyard Grocer
05.2020 - 09.2021
Urban College of Boston
Bachelor Of Arts For Teaching from Early Childhood Education
Martha’s Vineyard Regional School
High School
Microlins
Bachelor Of Technology
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