Open To Work
Jean Kalkauski
Mesa,AZ
Work Preference
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
DHL Express
Tempe, AZ
10.2022 - 08.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Logical Marketing
Tempe, AZ
06.2014 - 06.2015
- Answered incoming calls scheduling customers to attend various promotions within the United States.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Harbor Freight Tools USA
Mesa, AZ
08.2013 - 01.2014
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Helped with purchases and signed customers up for rewards program, offering warranties for appropriate products
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Office Manager
American Home Services, Inc.
Chandler, AZ
06.2004 - 11.2006
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office inventory and placed new supply orders.
- Administered payroll and maintained proper documentation of employee personnel.
- Assisted in hiring, and onboarding new employees.
- Ordered supplies and equipment to maintain adequate inventory levels.
Education
Some College (No Degree) - Psychology, Substance Abuse Counselling
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Data Entry
- Call Management
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint resolution
- Product Knowledge
- Appointment Scheduling
- Account updating
- Scheduling
- Complaint Handling
- Courteous demeanor
- Customer Relations
- Route Management
- Tactful and diplomatic
- Professional telephone demeanor
Timeline
Customer Service Representative
DHL Express
10.2022 - 08.2023
Customer Service Representative
Logical Marketing
06.2014 - 06.2015
Cashier
Harbor Freight Tools USA
08.2013 - 01.2014
Office Manager
American Home Services, Inc.
06.2004 - 11.2006
Some College (No Degree) - Psychology, Substance Abuse Counselling
Maricopa Community Colleges - Rio Salado Community College