Jeannie Roulo
Chicago,IL
Summary
Results-driven benefits HR professional with proven track record in managing employee benefits programs and administrative operations. Skilled in strategic planning, policy implementation, and regulatory compliance. Reliable and efficient with a proactive approach to problem-solving and organizational excellence. Strong focus on team collaboration and achieving measurable results. Adaptable, goal-oriented, and ready to meet evolving needs of any organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Benefits Manager – HR Administration
Lightology & PureEdge Lighting
07.2022 - 03.2025
- Successfully led the implementation of five annual Open Enrollment cycles by fostering strong relationships with brokers and collaborating with C-suite executives to provide enrollment projections and data insights for strategic planning
- Partnered with third-party vendors to plan, direct, and audit benefit programs to optimize service delivery and enhance the employee experience
- Regularly scanned federal, state, and local requirements to reduce risk exposure and identified areas of non-compliance
- Proactively streamlined HR administrative operations by developing change management plans and policies
- Spearheaded the development of a new leave management tool that improved efficiency, coordinated leave requests, and ensured regulatory compliance
- Assisted in payroll processing and approval by ensuring strict adherence to deadlines and regulations
- Educated staff on the value of their benefits package by leading benefit presentations, training sessions, and creating comprehensive benefit material
- Decreased workers compensation claim processing time by implementing efficient administrative procedures and case management strategies
- Regularly reviewed industry standards, trends, and best practices for onboarding to ensure the company remained current and competitive
- Monitored progress of new hires throughout the onboarding process, provided feedback, guidance, and mentoring as necessary to team members
Executive Assistant to the Chief Executive Officer
Lightology
02.2017 - 07.2022
- Supported the CEO's vision and initiatives by assisting with administrative, operational, and managerial tasks
- Served as the HR Lead and aided in full-cycle recruitment from sourcing potential candidates, onboarding newly hired employees, and offboarding
- Collaborated with C-suite executives to streamline, develop, and integrate the HRIS recruitment tool across two companies
- Partnered with the CEO to approve and process compensation changes, leave requests, and resolve employee grievances
- Assisted in the development of company policies, procedures, and core values
- Worked with C-suite executives in the daily administration and delegation of HR tasks
- Organized successful recruiting events such as job fairs
- Assisted with calendar management, arranged travel, created itineraries, coordinated meetings, approved bank transactions, signed checks, issued refund approvals, and directed escalations to the proper management channels
Assistant Customer Service Manager
Lightology
05.2013 - 02.2017
- Supervised, mentored, and trained customer service team members to provide exceptional service, drive customer retention and satisfaction, while promoting productivity
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements
- Reported escalated customer service issues directly to the CEO, negotiated settlements for technical issues, arranged technician visits, product repairs, recalls, diagnosis, solutions, and replacements
- Partnered with vendors to conduct product troubleshooting, issue RMAs, obtain custom quotes, catalog product costs, replacement parts, product specifications, and compatibility requirements for over 100,000 products featured on multiple platforms
- Supported sales department during peak sales periods by up-selling, recommending compatible products, entering quotes, converting sales orders, providing initial lead times, and follow-ups on existing open sales orders
Sales Lead | Co-Manager | Store Manager
Bebe Inc.
08.2010 - 05.2013
- Strategically drove results to maximize sales and productivity through functional leadership, effective communication, talent management, presentation, and operational excellence
- Accountable for personal productivity and store statistics including payroll and schedules, minimizing internal expenses, recruitment, analyzing penetration reports, and implementing sales incentives
- Provided sales and customer service support to new and long-standing customers by building strong client relationships
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development
Sales Manager | Assistant Store Manager
Aldo
08.2010 - 05.2013
- Promoted to manage and support the sales team reach goal objectives through effective training and coaching
- Managed daily operational activities including visuals, preparing productivity reports, analyzing demands, replenishment reports, and maintaining payroll budgets
- Increased sales revenue by developing and implementing effective sales strategies
- Processed merchandise reception, recalls, transfers and verifications
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well stocked, organized, and current
Education
Bachelor’s Degree -
Columbia College Chicago
01.2007
Skills
- Multistate Compliance
- Onboarding
- Analytical Data Reporting
- Talent Acquisition
- Insurance Reconciliation
- HRIS Implementation
- Payroll Processing
- Accrual Policy Integration
- 401(k) Committee Board Member
- Workers Compensation
- OSHA Tracking & Reporting
- Leave of Absence Management
- Performance Management
- Process Improvement
- HIPAA Compliance
- FMLA Administration
- Benefit Administration
- Offboarding
- Vendor Relationship Management
- EEOC Claims
Certification
Smartsheet Certification 2018
Technical Skills
- Smartsheet
- BambooHR
- Paylocity
- Litmos
- Fidelity
- Mineral
Timeline
Benefits Manager – HR Administration
Lightology & PureEdge Lighting
07.2022 - 03.2025
Executive Assistant to the Chief Executive Officer
Lightology
02.2017 - 07.2022
Assistant Customer Service Manager
Lightology
05.2013 - 02.2017
Sales Lead | Co-Manager | Store Manager
Bebe Inc.
08.2010 - 05.2013
Sales Manager | Assistant Store Manager
Aldo
08.2010 - 05.2013
Bachelor’s Degree -
Columbia College Chicago
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