Service oriented manager with over 21 years' experience in customer service and sales. Strategic-relationship/ partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Hi, I’m
Jeannie Soverns
Community Manager
Phoenix,AZ
Summary
Overview
25
years of professional experience
Work History
Equity LifeStyle Properties, Inc.
Community Manager
06.2014 - Current
Job overview
- Sales of Mobile homes, turnover and title transfers
- Evaluation and approval of all units for acquisition
- Develop and implement business plans to maintain high occupancy and achieve financial goals - budgeting, and marketing of all inventory
- Responsible for two community financial performances through occupancy and revenue growth and expense management to achieve net operating income growth
- Review of bids costs, expenses and approval of invoice and payments working with Senior Leadership as well as Construction
- Set community goals and culture by providing leadership and vision
- Establish positive relationships with residents by attending community events, holding meetings with residents; proactively identify problems and implementing corrective actions to ensure resident engagement, independence and happiness
- Tracking and monitoring of Annual budgets in excess of $1.5 million
- Review and approval and of all community contracts and expenses
- Tenant monitoring and filing of eviction notices, follow-up and enforcement
- Collections of all rents and revenues for community
Grocery Store
Assistant Store Manager
01.2011 - 01.2014
Job overview
- Teach, Coach and Train associates while also boosting morale
- Motivating others while working side by side in each department
- Budget and forecasting for multi-million dollar business
- Schedules and Human resources for 160 plus employees
- Inventory management and merchandising of 56,000 sq
- Ft
- Growing sales and keeping ahead of the competition by giving World Class Customer Service
AAM
Community Manager
01.2007 - 01.2011
Job overview
- Prepared and managed budgets for Master Planned Communities in excess of 1.5 million
- Commended for effectiveness in working with homeowner, investor and developer boards of directors, as well as over 5,000 household units
- Managed foreclosed communities under bank ownership while working with sales broker
- Directed vendors to ensure quality work and best price for services
- Skilled in resolving internal and external customer and quality complaints
- Recognized for the ability interpret and apply pertinent rules, regulations, policies and procedures with communities set forth by outside governing agencies
- Enjoy the challenge of finding new ways to get things done and reduce costs
MARCOA PUBLISHING, LLC
Administrative Services Coordinator
01.2000 - 06.2006
Job overview
- Conducted and developed workshops and training programs for various levels of sales from new hires to the highly experienced
- Assisted President and Publishers in performing follow-up reviews to verify that necessary corrective actions have been implemented
- Proofed contracts and advertisements to ensure all information was correct and verified for printing
- Commended for the ability to act as liaison between sales force and President to troubleshoot issues and gain compliance
- Enjoy tackling statistical data and implementing solutions that work
Education
Emerson Institute Oakland, CA
Master of Arts from Religious Studies
07-2024
University Overview
Skills
- Advertising
- Budgeting
- Business plans
- Coaching
- Contract management
- Customer service
- File management
- Financial
- Forecasting
- Analytical Skills
Timeline
Community Manager
Equity LifeStyle Properties, Inc.
06.2014 - Current
Assistant Store Manager
Grocery Store
01.2011 - 01.2014
Community Manager
AAM
01.2007 - 01.2011
Administrative Services Coordinator
MARCOA PUBLISHING, LLC
01.2000 - 06.2006
Emerson Institute
Master of Arts from Religious Studies
Summary - Career Summary
Summary - Career Summary
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