Jeannie Stokes
Elkton,KY
Summary
Experienced manager with a background in store operations and nonprofit leadership. Known for team leadership, staff training, conflict resolution, and time management. Skilled at improving customer service, organizing daily priorities, and maintaining efficient, compliant operations.
Overview
33
33
years of professional experience
Work History
Manager
Grace and Mercy Thrift Store
02.2022 - 05.2025
- Supervised daily store operations, ensuring smooth workflow across sales floor, donations, and backroom processing.
- Trained staff on customer service, donation handling, and store procedures to maintain consistent performance.
- Coordinated merchandise sorting, pricing, and stocking to keep inventory organized and sales-ready.
- Monitored cash handling and register accuracy while enforcing compliance with store policies.
- Resolved customer concerns professionally while maintaining positive shopping experiences and store reputation.
- Improved visual merchandising standards to enhance product presentation and encourage sales.
- Directed daily priorities, assigning tasks and reviewing completion to keep operations running efficiently.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Director
SOS Shop
12.1991 - 01.2005
- Directed nonprofit programs, aligning services with mission priorities and community needs.
- Managed budgets, grant funding, and resource allocation to support organizational sustainability.
- Supervised staff and volunteers, strengthening accountability, training, and daily operations.
- Built partnerships with donors, agencies, and the community to expand outreach.
- Oversaw fundraising initiatives, donor relations, and campaign planning to increase support.
- Ensured compliance with nonprofit policies, reporting requirements, and governance standards.
- Improved transparency with regular communication to board members, donors, and partners about organizational successes and challenges.
- Managed budgets responsibly, aligning resources with strategic priorities while maintaining fiscal discipline.
- Enhanced donor satisfaction and retention by establishing comprehensive donor management system.
Education
Associate of Arts - General Education
Hopkinsville Community College
Hopkinsville, KY05.1992
Skills
Customer service
Team leadership
Time management
Decision-making
Staff management
Staff training and development
Task delegation
Goal setting
Documentation and reporting
Relationship building
Customer relationship management (CRM)
Sales techniques
Policy implementation
Conflict resolution
Marketing
Product management
Expense tracking
Coaching and mentoring
Timeline
Manager
Grace and Mercy Thrift Store
02.2022 - 05.2025
Director
SOS Shop
12.1991 - 01.2005
Associate of Arts - General Education
Hopkinsville Community College