Jeannie Stunich
Customer Service
Quakertown,PA
Summary
Experienced customer service expert and psychology major seeking work in a friendly environment and ability to use 5 years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in leadership and service concepts and best practice strategies.
Overview
1
1
Certification
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Lawn and Garden Supervisor
Walmart
Quakertown, PA
08.2019 - 03.2020
- Receive freight from truck unload, sort and merchandise to proper locations.
- Maintain signage and ensure a clean and organized department.
- Assist customers within the department.
- Answer phone calls to the department.
- Providing backup for front-end and money services desk.
Logistics Manager
Harbor Freight Tools
Quakertown, PA
12.2018 - 09.2019
- Key-holder responsible for opening and closing.
- Handling of nightly cash deposits and opening morning P.O.S. system.
- Receiving trucks: Assisting driver with hook-up and release of drop trailers.
- Safe use of fork lift, Cintas certified.
- Consistent selling of paid memberships on sales floor.
- Effective planogram setting.
- Directed logistics operations, including shipping and receiving of wide range of products daily.
Supervisor
Housewares Dept. Supervisor
Books/Stationary Dept.
Quakertown, PA
04.2018 - 03.2019
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Maintaining department standards at all times.
- Perpetuate strict warehouse requirements and safety standards.
- Complete warehouse paperwork daily; ensuring product receipt and case pack consistency.
Customer Service Supervisor
Ollie's Bargain Outlet, Quakertown
Horsham, PA
04.2013 - 11.2015
- Promptly process returns, exchanges, and customer complaints.
- Train new employees to ensure they adhere to proper register and merchandising procedures.
- Merchandise new inventory and increase sales through effective mechanizing.
- Assign tasks to subordinate workers to ensure efficiency.
- Promote featured items to increase sales.
Education
Associate of Arts - Psychology: Pre-Professional Emphasis
Bucks County Community College
Newtown, PA 01.2020 - Current
Skills
Staff Management
Additional Information
- Authorized to work in the US for any employer
Affiliations
I am a volunteer with Crisis Text Line and have committed to completing 200 hours of service. Crisis volunteers deal with many intense topics such as suicide, self-harm, eating disorders, and physical/sexual abuse. Volunteers assess risk using the key concepts of suicidology.
Certification
Mandated and Permissive Reporting Child Abuse in Pennsylvania
Timeline
Mandated and Permissive Reporting Child Abuse in Pennsylvania
03-2021
Associate of Arts - Psychology: Pre-Professional Emphasis
Bucks County Community College
01.2020 - Current
Lawn and Garden Supervisor
Walmart
08.2019 - 03.2020
Logistics Manager
Harbor Freight Tools
12.2018 - 09.2019
Supervisor
Housewares Dept. Supervisor
Books/Stationary Dept.
04.2018 - 03.2019
Customer Service Supervisor
Ollie's Bargain Outlet, Quakertown
04.2013 - 11.2015
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