Jeannie L. Provost
Surprise,AZ
Summary
Hospitality professional possessing vast background in high energy environments and competitive markets. Results-oriented, driven, and dedicated to maximizing profit potential, through providing the finest customer care within a team based work place.
Overview
12
12
years of professional experience
Work History
Shift Lead Supervisor
My Daddy's Italian Bakery And Cafe
Surprise, AZ
02.2021 - 03.2023
- Created positive team-oriented environment and focused on guests through employee development and motivation.
- Prepared espresso beverages and maintained equipment.
- Prepped and stocked bakery and pastry items throughout shift.
- Fulfilled deli prep and breakdown daily.
- Prepared hot and cold breakfast and lunch items in high volume atmosphere.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored pricing, inventory count and supply during shift hours to increase sales and reduce waste.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Sales Manager
Petz Place Arizona
Goodyear, AZ
11.2018 - 09.2019
- Accomplished 13% growth rate, on average, during 1 year tenure by implementing solid management approaches based on training and accountability.
- Developed monthly team action plans and monitored progress.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Coached sales team both collectively and individually to help each employee achieve monthly goals and personal growth.
- Completed store opening and closing procedures, including balancing cash and credit transactions and managing security.
Retail Store Manager
Starbucks Coffee Company
Avondale, AZ
02.2011 - 11.2018
- Increased bottom line profit and customer satisfaction scores 20% year over year by streamlining operations and implementing company policies and standards.
- Leveraged scheduling strategies to keep labor cost within company standard of 1%.
- Maintained work environment in clean and sanitary manner.
- Analyzed customer levels and planned resources according to needs
- Coached and developed team members to progress and promote.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Built relationships with customers to increase likelihood of repeat business.
Education
Business Administration
Moraine Valley Community College
1985
Skills
- Solid background in espresso beverage, bakery and deli production
- Meticulously detail-oriented
- Strong multi-tasking
- Outstanding interpersonal skills
- Awesome organization ability
- Customer service-oriented
- Microsoft Office applications
- Various POS applications
- Superior cash handling abilities
References
- Jennifer Miles- former District Manager, Starbucks Coffee Company
(623)299-1665
- Kaycee Humble-Shift Lead/Baker's Assistant, My Daddy's Italian Bakery and Cafe'
(630)484-7908
- Diane Daugherty-Team Member, My Daddy's Italian Bakery and Cafe'
(805)402-4519
Timeline
Shift Lead Supervisor
My Daddy's Italian Bakery And Cafe
02.2021 - 03.2023
Assistant Sales Manager
Petz Place Arizona
11.2018 - 09.2019
Retail Store Manager
Starbucks Coffee Company
02.2011 - 11.2018
Business Administration
Moraine Valley Community College