Jeannine madison
Ridgewood Physical Therapy
Wayne
26
years of professional experience
Professional with experience in operations management, ready to drive organizational success. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in strategic planning, process optimization, and resource allocation. Known for effective leadership, problem-solving, and communication abilities.
Work History
Practice Manager of Operations
25 Years 7 Months- Implemented electronic health record systems to improve data management and accessibility.
- Developed strategic initiatives that optimized resource allocation and reduced overhead costs.
- Streamlined operational workflows to enhance clinic efficiency and patient satisfaction.
- Trained staff on best practices for patient care and office procedures, fostering a collaborative environment.
- Oversaw scheduling processes to maximize therapist availability and minimize patient wait times.
- Conducted regular performance evaluations to ensure high standards of service delivery among staff members.
- Collaborated with healthcare providers to integrate new treatment protocols into practice operations effectively.
- Analyzed operational metrics to identify areas for improvement, driving continuous enhancements in service quality.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Reduced overhead costs through diligent budget management and resource allocation.
- Collaborated with clinicians to develop targeted marketing strategies that attracted new patients while retaining existing ones.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Streamlined human resources functions such as recruitment, onboarding, benefits administration, performance evaluations, conflict resolution among others.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Spearheaded quality improvement initiatives to enhance patient care standards across the practice.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Oversaw facility maintenance projects to ensure a safe, clean environment for patients and employees alike.
- Increased patient satisfaction by improving appointment scheduling and wait times.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Developed strategic partnerships with vendors to secure competitive pricing on supplies and services.
- Negotiated contracts with insurers to maximize reimbursement rates while minimizing claim denials.
- Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided supervision and management to a team of support personnel.
- Supervised a team of 15 office personnel.
- Established and maintained effective communication with staff, physicians and community organizations to promote high-quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Bachelor of Science
Skills
Electronic health records
Medical practice management
Staff training
Regulatory compliance
Regulatory compliance
Budget oversight
Payroll administration
Workflow optimization
Process improvement
Staff management
Record keeping
Compensation management
Financial reporting
Policy and procedure development
Workflow management
Records management
Clinical staff management
Timeline
Practice Manager of Operations
Ridgewood Physical Therapy
01.2001 - CurrentRead More
University of Florida
Bachelor of Science
Read More