Jeannine Ponce
Norco,CA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Clerical Assistant
Gateway Pet Cemetery and Crematory
San Bernardino, CA
06.2021 - 01.2024
- Organized and maintained accurate records of pet cremation services and related documentation.
- Assisted clients with inquiries, providing compassionate support in sensitive situations.
- Managed scheduling for cremations, ensuring timely service delivery for grieving families.
- Streamlined administrative processes, improving efficiency in document handling and filing systems.
- Coordinated with veterinary offices to facilitate seamless communication regarding pet memorial services.
- Prepared and processed invoices, ensuring accuracy in billing for services rendered.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
Certified Surgical Technologist Program
Riverside Community Hospital
Riverside, CA
02.2019 - 03.2021
- Prepared and sterilized surgical instruments, ensuring compliance with safety protocols.
- Assisted in positioning patients for various surgical procedures to optimize access and safety.
- Maintained accurate inventory of surgical supplies, facilitating efficient workflow during operations.
- Collaborated with surgeons and nursing staff to ensure seamless communication during procedures.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Conducted pre-operative checks on equipment, enhancing operational readiness and patient safety.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
Quick Service Restaurant Cashier Lead/Working Area Lead Trainer
Disneyland Resort
Anaheim, CA
09.2012 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawers and balancing at shift end.
- Provided exceptional customer service, enhancing guest experiences through engagement.
- Trained new cashiers on operational procedures and system functionalities.
- Resolved guest inquiries and concerns promptly, ensuring satisfaction and loyalty.
- Monitored inventory levels and communicated needs to management effectively.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
Education
Certified Surgical Technologist - Healthcare
American College of Healthcare
Riverside, CA03-2020
Skills
- File organization
- Scheduling and calendar management
- Microsoft office
- Data entry
- Billing and invoicing
- Scheduling appointments
- Mail processing
- Invoice processing
- Phone reception
- Fax operations
- Proofreading documents
- Email management
- Organizing and categorizing
- Customer service
- File maintenance
- Filing and data archiving
- Verbal communication
- Prioritizing work
- Time management
- Clerical support
- Mail handling
- Dedicated team player
- Positive attitude
- Supply restocking
- Professional and mature
Languages
Spanish
Native or Bilingual
Timeline
Clerical Assistant
Gateway Pet Cemetery and Crematory
06.2021 - 01.2024
Certified Surgical Technologist Program
Riverside Community Hospital
02.2019 - 03.2021
Quick Service Restaurant Cashier Lead/Working Area Lead Trainer
Disneyland Resort
09.2012 - 12.2019
Certified Surgical Technologist - Healthcare
American College of Healthcare