Jeannine VanVoorst
Hull
Summary
Dynamic Assistant Store Manager with proven expertise at Bomgaars in enhancing customer experience and driving sales through effective inventory control and staff supervision. Skilled in problem-solving and utilizing POS systems, I successfully developed merchandising strategies that increased customer engagement and loyalty, significantly boosting repeat business.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Bomgaars
Sheldon, IA
04.2023 - Current
- Supervised daily store operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored new team members on company policies and best practices.
- Managed inventory levels, utilizing point-of-sale systems for accurate tracking and replenishment.
- Developed merchandising strategies to enhance product visibility and drive sales performance.
- Implemented loss prevention measures to minimize shrinkage and protect assets.
- Analyzed sales data to identify trends, optimizing stock levels based on demand forecasts.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interacted well with customers to build connections and nurture relationships.
Assistant Store Manager
How to Building Center
Sioux Center, IA
11.2022 - 04.2023
- Conducted regular performance evaluations of staff, providing constructive feedback for improvement.
- Coordinated promotional events to boost customer engagement and increase foot traffic.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate/Assistant Manager
Bomgaars
Sioux Center, IA
11.2017 - 2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized displays and inventory to ensure optimal product visibility.
- Processed transactions accurately using point-of-sale systems to improve checkout efficiency.
- Trained new sales associates on customer service best practices and store policies.
- Solved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Sioux Center High School
Sioux Center, IASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Staff supervision
- POS systems
- Work Planning and Prioritization
Timeline
Assistant Store Manager
Bomgaars
04.2023 - Current
Assistant Store Manager
How to Building Center
11.2022 - 04.2023
Sales Associate/Assistant Manager
Bomgaars
11.2017 - 2022
High School Diploma -
Sioux Center High School