Jeanning Camarena
Las Vegas,NV
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Methodical Quality Control Analyst skilled in developing protocols to positively impact manufacturing quality. Practiced at completing exhaustive tests of incoming materials, components and finished products. Proven experience within [Type] industry performing direct hands-on work in QA and QC functions with strong familiarity of general practices. Compassionate Financial Aid Officer with [Number] years of helping students reach full potential through education. Eager to connect prospective applicants with underutilized governmental and private aid programs. Dedicated to enhancing institutions' incoming student body diversity by maximizing financial contributions for deserving students.
Overview
9
9
years of professional experience
Work History
Quality Control Analyst
Secured Consulting
04.2020 - 03.2024
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Conducted data review and followed standard practices to find solutions.
- Inspected items and compared against standards to meet regulatory requirements.
- Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.
Financial Aid Advisor
Collage Of Southern Nevada
01.2017 - 03.2020
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
- Provided financial aid counseling to enrolled and prospective students.
- Provided exceptional customer service to students, parents, faculty, and staff seeking assistance with financial aid matters.
Customer Care Representative
Milan Institute
08.2015 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Education
High School Diploma -
Paramount High School
Paramount, CA06.1997
Skills
- Corrective Actions
- Quality Management Systems
- Customer Focus
- Sampling protocols
- Inventory Management
- Data Analysis
- Risk Assessment
- Data Entry
- Documentation
- Attention to Detail
- Staff Training
- Critical Thinking
- Word Processing
Timeline
Quality Control Analyst
Secured Consulting
04.2020 - 03.2024
Financial Aid Advisor
Collage Of Southern Nevada
01.2017 - 03.2020
Customer Care Representative
Milan Institute
08.2015 - 12.2016
High School Diploma -
Paramount High School
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