Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeannita M. Lofton

Naugatuck,CT

Summary

25 Years of experience supporting a wide range of technology products, sales and services. I have extensive, practical, hands-on experience as a CSR Manager and Senior Resource Coordinator. I'm driven and enthusiastic about creating positive relationships with customers and vendors while operating well, both independently and in a team setting. I can multi-task in a hectic setting and persuasive communicator with well-developed listening, organizational and verbal skills. Detail-oriented team player with strong organizational skills,the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Administration Analyst

Campbells, SAP
03.2020 - Current
  • Analysis driven on contract administration in Ariba and
  • Defining requirements- setting variants and layouts
  • Exporting reports and data from SAP to Excel
  • Applying logic and analysis for use in Bots and Winshuttle templates
  • Refining reporting raw data for distribution
  • Analysis and review for variances and trends- weekly, monthly, quarterly, and annually
  • Ensured the general accuracy of the data stored in Ariba and SAP, as well as the development, evaluation, and distribution of Envision reporting to measure health metrics
  • Review and report on data quality – using astute judgement on quality and impact of data within processes
  • Reviewing all filters, fields, variants, and layouts with output reporting reviews
  • Coordinate and deliver trainings to On-Board Buyers
  • Create and Update training materials
  • Arrange and oversee training with recurring quarterly sessions
  • Provide insight and feedback to leadership
  • Assist with root cause analysis when issues arise and collaborate to implement resolutions
  • Identify issues and reverse engineer the process end to end
  • Provide comprehensive details of effective and ineffective work strategies
  • Identify potential solutions to eliminate repeat
  • Collaborate with management to drive continuous improvement to systems and processes, including the development/refinement of automations, reporting and dashboarding to track key metrics
  • Communicated and Collaborated with the Contract Admin Team and Leadership about processes and feedback from other stakeholders
  • Engaged with upstream and downstream teams to understand end to end impacts and results of current and potential changes to processes.

Central Promotions Coordinator

Pepperidge Farm
09.2005 - 03.2020
  • Load promotion deals into SAP
  • Process Credit Memos, SDA Rebates and Check Requests for Nat’l, SW & NE Regions
  • Communicate account information with Account Reps
  • Manually log deal changes
  • Compile weekly scorecard
  • Adding & Removing Account To/From plans
  • Changing customer assignments, Plan To names
  • New Acct
  • Mngr
  • Requests
  • Maintain updated MPG list from SAP
  • Email notifications to CPR and Sales Field of New Material Price Groups
  • Troubleshoot promotions & problems for Northeast & Southwest
  • Analytical/Problem Solving Education Bill To/Payer

Call Center Manager

Tech Depot
11.1999 - 06.2005
  • Manage and Train New Representatives
  • Monitor workloads, delegate tasks applicably
  • Point of contact for irate customer support
  • Generate customer correspondence for Business, Education and Government customers
  • Arrange weekly team schedule
  • Monitor performance metrics to evaluate individual performance
  • Identified problems in timely manner, responsive and proficient
  • Order entry/problem order resolution
  • Process credits and refunds
  • Provide proactive sales support to (Business, Government and Education) sales force
  • Maintain claims received, denied and/or questioned
  • Issue RMA’s in accordance w/company policy
  • Trusted with highly confidential customer information
  • Process new or replacement orders
  • Answer multiple calls per day

Education

Diploma -

Briggs High School
Norwalk, CT
1995

Executive Assistant Certificate -

Gibbs College
Norwalk, CT
1999

Associates Degree -

Southern New Hampshire University
2021

Bachelor’s Degree -

Southern New Hampshire University

Skills

  • Microsoft Word, Excel, Access, Intranet, Outlook, Power Point, Envision, Lotus, SAP
  • Customer Satisfaction

Timeline

Administration Analyst

Campbells, SAP
03.2020 - Current

Central Promotions Coordinator

Pepperidge Farm
09.2005 - 03.2020

Call Center Manager

Tech Depot
11.1999 - 06.2005

Diploma -

Briggs High School

Executive Assistant Certificate -

Gibbs College

Associates Degree -

Southern New Hampshire University

Bachelor’s Degree -

Southern New Hampshire University
Jeannita M. Lofton