Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jeanny Cyprien

Boston,MA

Summary

Driven project management professional with a proven ability to lead cross-functional teams and deliver projects on time and within scope. . Demonstrated successes in building relationships, managing customers, and working across business lines. After taking time away to provide full-time family caregiving and work as an independent contractor, I am eager to reapply my strong time management, leadership, and problem-solving skills in a project management role. Ready to bring a fresh perspective, resilience, and a versatile approach to managing complex projects

Overview

11
11
years of professional experience
1
1
Certification

Work History

Family Caregiver & Independent Contractor

Home Instead
07.2021 - Current
  • Coordinating daily schedules, managing medical appointments, and balancing caregiving tasks with other responsibilities.
  • Quickly adapting to unexpected health issues, solving day-to-day challenges, and making critical decisions to ensure the well-being of the person in your care.
  • Allocating resources like medications, caregiving supplies, and support services to meet the individual’s needs.
  • Acting as an advocate for the person you’re caring for, ensuring their needs are met and their preferences respected.


Project Manager

Granite Telecommunications LLC
12.2015 - 07.2021
  • Oversaw the completion of 50 large business onboarding projects for enterprise clients
  • Lead internal multi-departmental meetings to ensure project pieces completed on schedule
  • 85% or higher success rate for turn-ups within the quarter
  • Developed project plans and timelines to ensure project deadlines were met and within budget
  • Chaired customer calls, controlling customer expectations and maintaining the project schedule
  • Exercised professional judgment in analyzing and resolving customer issues







Associate Project Manager

Granite Telecommunications LLC
04.2015 - 12.2015
  • Oversaw the completion of 25 medium business onboarding projects for enterprise clients and assisted with large projects
  • Managed multiple internal business teams to execute project scope; including provisioning, carrier relations, and tech support
  • 80% or higher success rate for turn-ups within the quarter
  • Completed all action items and deliverables within the scope defined in project plans
  • Provided project milestone details and produced status reports to appropriate stakeholders

Premier Data Analyst

Granite Telecommunications LLC
07.2013 - 04.2015
  • Supported and completed 10 projects with each product represented
  • Designed and implemented vital measurement reports to convey metrics to show the progress of the project
  • Collected, tracked, and organized data to be used to evaluate project scope
  • Made actionable recommendations based on data trends and service level agreements
  • Opened and reported on provisioning tickets using systems such as Rocklog, Cornerstone, Salesforce, and Order Management

Education

Bachelor of Science - Economics-Finance

Bentley University
Waltham, MA
05.2013

Skills

  • Microsoft Office Suite
  • Google Services
  • Project Management
  • Client Relations
  • Stakeholder Communications
  • Document Management
  • Data Analysis
  • Agile Methodology
  • Resource Allocation
  • Reporting and documentation
  • Detail Oriented

Certification

Dale Carnegie Training, 2017

Timeline

Family Caregiver & Independent Contractor

Home Instead
07.2021 - Current

Project Manager

Granite Telecommunications LLC
12.2015 - 07.2021

Associate Project Manager

Granite Telecommunications LLC
04.2015 - 12.2015

Premier Data Analyst

Granite Telecommunications LLC
07.2013 - 04.2015

Bachelor of Science - Economics-Finance

Bentley University

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Jeanny Cyprien