JeanPaul Valle-Alamo
Salt Lake City
Summary
Detail-oriented Individual with experience in customer service and transaction processing. Handles high-volume transactions with accuracy and compliance, supported by strong relationship-building skills. Committed to providing exceptional service and enhancing customer experiences.
Banking professional prepared for Teller role, bringing valuable experience in handling financial transactions and ensuring customer satisfaction. Consistently recognized for reliability and flexibility in adapting to changing needs. Skilled in cash handling, customer service, and maintaining accurate records, with collaborative approach and results-driven mindset.
Overview
4
4
years of professional experience
Work History
Teller
Mountain America Credit Union
Salt Lake City, UT
09.2025 - 04.2026
- Processed customer transactions efficiently and accurately, ensuring compliance with credit union policies.
- Assisted members with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer accuracy through diligent tracking and reconciliation of daily transactions.
- Educated members on products and services, promoting financial literacy and enhancing member engagement.
- Conducted regular audits of cash handling procedures to ensure adherence to regulatory standards.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Sales Associate
SOX EMPIRE
Salt Lake City, UT
01.2022 - 04.2023
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Processed transactions accurately using POS system, ensuring compliance with company policies.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on operational procedures, enhancing team efficiency and service quality.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Highland High School
Salt Lake City, UTSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Transaction processing accuracy
- Cash handling expertise
- Relationship building and management
- Goal-oriented focus
- Compliance, banking laws, and regulations
Languages
Spanish
Native or Bilingual
Timeline
Teller
Mountain America Credit Union
09.2025 - 04.2026
Sales Associate
SOX EMPIRE
01.2022 - 04.2023
High School Diploma -
Highland High School