Jean Paul Tshilenge Mulumba
Des Moines
Summary
Dynamic and dedicated French, Teacher, Interpreter and Translator with more than 10 years of experience in designing engaging curriculum and delivering high-quality service and instruction. Proven track record in defensive driving and vehicle maintenance, ensuring passenger safety and satisfaction. killed in problem-solving and building positive relationships, with fluency in French to enhance communication in diverse environments. Well-versed in teaching, interpretation and translation tools and services.
Overview
23
23
years of professional experience
Work History
Seasonal Support Driver |
United Parcel Service, UPS
10.2025 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained signatures from customers upon delivery of goods.
CDL CLASS B MOTO COACH DRIVER,
Transwest Transportation
04.2024 - 10.2025
- Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote passenger safety.
- Maintained a valid driver's license to legally operate school buses for student transport, field trips, and other purposes.
- Operated the bus and navigation equipment in accordance with company safety policies, DOT regulations, and local traffic laws.
- Interacted &Transported passengers safely along designated routes according to tight schedules.
- Performed bus driving duties while prioritizing student safety to uphold a good safety record.
Bus Transport Operater
Hopelink Transportation
03.2023 - 04.2024
- Documented and detailed calls and complaints using call center's Number
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Detailed payment options and explained price, receipt and billing details to customers.
CDL Class B Driver,
Microsoft / MV Transportation
01.2020 - 03.2023
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Conducted pre-trip inspections of bus for safe operation.
Sales Associate, Walgreens
Walgreens
01.2019 - 12.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built relationships with customers to encourage repeat business.
Cashier
Office Depot Inc
01.2018 - 12.2018
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
French Teacher Teacher
Cheick Anta Diop High School
01.2008 - 06.2017
- Built cultural literacy by organizing lesson plans focused on French-speaking countries.
- Collaborated on and implemented innovative pedagogical initiatives that focused on student-first, hands-on and experiential learning to foster French instruction.
- Created reading lists with materials to promote student comprehension of written French.
- Facilitated learning of French language using variety of instructional methods, resources and technological tools.
- Communicated with students in French to foster oral proficiency.
- Developed and implemented full French curriculum to meet school mission and goals.
- Designed curriculum to meet learning institution requirements and instill comprehensive knowledge of French language and culture in students.
Vereeniging
The Vereeniging & Johannesburg Magistrate's Court
01.2003 - 12.2011
- Translated academic and official documents, including court writings, business papers, court evidence such as contracts, foreign exhibits, identity cards, certificates, diplomas, passports, and others.
- Interpreted and translated documents from French to English and vice versa.
- Reviewed final work to identify and correct errors in punctuation, grammar, and translation.
- Monitored the progress of translation projects and reported issues to the appropriate personnel.
- Provided cultural insights to speakers to help parties who did not speak similar languages communicate and understand each other.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted conversations between clients speaking different languages.
- Conducted simultaneous interpretation to assist both parties in conducting business, handling medical needs, or managing personal concerns.
- Proofread, edited, and improved documents of various sizes.
- Stayed updated on new expressions and cultural changes affecting language translation.
- Reviewed, edited, and proofread translated documents for accuracy.
- Collaborated with teams such as court clerks to translate multiple documents from English to other languages.
- Facilitated communication between law enforcement personnel and individuals involved in crimes, including witnesses, persons of interest, and suspects.
Sales Casier /Auto Parts Delivery Driver
O'Reilly Auto Parts
06.2017 - 12.2019
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Reviewed new promotions and monitored price changes.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Answered questions about store policies and addressed customer concerns.
Education
Master of Science - INTERNATIONAL HUMAN RIGHTS
Wits University
1 Jan Smuts Ave, Braamfontein, Johannesburg, RSA07-2014
Skills
- Vehicle maintenance
- Defensive driving
- Punctuality
- French language fluency
- Student tutoring
- Client confidentiality
- One-on-one tutoring
- Curriculum development
- Learning objectives
- Proofreading
- Translate & Interpretation of documents
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Seasonal Support Driver |
United Parcel Service, UPS
10.2025 - Current
CDL CLASS B MOTO COACH DRIVER,
Transwest Transportation
04.2024 - 10.2025
Bus Transport Operater
Hopelink Transportation
03.2023 - 04.2024
CDL Class B Driver,
Microsoft / MV Transportation
01.2020 - 03.2023
Sales Associate, Walgreens
Walgreens
01.2019 - 12.2019
Cashier
Office Depot Inc
01.2018 - 12.2018
Sales Casier /Auto Parts Delivery Driver
O'Reilly Auto Parts
06.2017 - 12.2019
French Teacher Teacher
Cheick Anta Diop High School
01.2008 - 06.2017
Vereeniging
The Vereeniging & Johannesburg Magistrate's Court
01.2003 - 12.2011
Master of Science - INTERNATIONAL HUMAN RIGHTS
Wits University