Jean Pierre Marie Williams Lominy
Plantation ,FL
Summary
Responsible Receptionist and Costumer Service Agent possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.
Overview
24
24
years of professional experience
Work History
Waitress
Working in a Restaurant
01.2024 - 08.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Hospital Receptionist,Hostess
Hopital l'Espoir
12.2015 - 12.2016
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Set up appointments for physician visits and procedures using calendar software.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Informed patients of financial responsibilities prior to rendering services.
Airport Customer Service Agent
Insel AIR
02.2010 - 10.2015
- Delivered top quality customer service in professional manner while managing multiple tasks.
- Processed order transactions, including debit and cash operations.
- Recorded accurate customer orders utilizing company computer system.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Processed reservations and issued travel and hotel vouchers.
- Greeted passengers and provided boarding instructions.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
Seller
Paradis des Bebe
02.2008 - 07.2010
- Networked to build client base and promote products to new and existing clients.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Teaching Volunteer
Centro Educativo Hermanas Mirabal
09.2005 - 07.2006
- Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
Hotel Front Desk Receptionist
Apart-Hotel Petit
02.2002 - 06.2005
- Set guest and group reservations and processed check-ins and check-outs.
- Facilitated front desk operations for busy high-volume hotel.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Input customer data using [Type] software and made immediate updates to reflect room changes.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded to inquiries and room requests made online, by phone or email.
Hospital Volunteer
Centro Medico San Vicente de Paul
02.2001 - 03.2002
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Solicited medical history information from patients to provide best and most effective medical advice.
Education
Certificate Of Security Officer Training - Security Officer
Evens Security Academy LLC
Oakland Park FlCulinary Art Diploma - Personal And Culinary Services
Ecole Hoteliere D'Haiti
Port Au Prince2 2009
Ticketing Diploma - Ticketing
UNEP Ecole Professionnelle
Port Au Prince,Haiti2008
Some College (No Degree) - Tourism Hotel Administration
Universidad Dominicana O & M
Santo Domingo2004
Skills
- Front desk operations
- Referral verification
- Records maintenance
- Patient callbacks
- Records management
- Meticulous and organized
- Recordkeeping and bookkeeping
- Office equipment operations
- Multi-line telephone skills
- Data entry
- Business operations understanding
- Organization and efficiency
- MS Office
- Relationship development
- Insurance billing
- Communications
- Planning and coordination
- Administrative support
- Problem resolution
- Organization
- Customer service
Languages
Spanish
Native or Bilingual
Creole
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
Working in a Restaurant
01.2024 - 08.2024
Hospital Receptionist,Hostess
Hopital l'Espoir
12.2015 - 12.2016
Airport Customer Service Agent
Insel AIR
02.2010 - 10.2015
Seller
Paradis des Bebe
02.2008 - 07.2010
Teaching Volunteer
Centro Educativo Hermanas Mirabal
09.2005 - 07.2006
Hotel Front Desk Receptionist
Apart-Hotel Petit
02.2002 - 06.2005
Hospital Volunteer
Centro Medico San Vicente de Paul
02.2001 - 03.2002
Certificate Of Security Officer Training - Security Officer
Evens Security Academy LLC
Culinary Art Diploma - Personal And Culinary Services
Ecole Hoteliere D'Haiti
Ticketing Diploma - Ticketing
UNEP Ecole Professionnelle
Some College (No Degree) - Tourism Hotel Administration
Universidad Dominicana O & M
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