Jeavondas Crayton
Joliet,IL
Summary
Talented Repair Technician/ Warranty Sales with 3 years of experience employing excellent communication skills and technical abilities to solve problems and provide outstanding customer service. Specializing in Warranty sales and electronic systems repair.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
11
11
years of professional experience
Work History
Lead Technician
UBreakiFix by Asurion
Mokena, IL
12.2020 - 02.2024
- Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.
- Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Created weekly sales reports to track progress against goals.
- Provided exceptional customer service by responding promptly to customer inquiries both in-store and over the phone.
- Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
Mobile Expert
Tcc Wireless
Crest Hill, IL
07.2016 - 12.2020
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
- Assisted customers with product selection, sizing and styling.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Attended weekly team meetings to discuss sales strategies, goals, and objectives.
Cashier
Jewels Osco
Joliet, IL
01.2013 - 07.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Joliet Central High School
Joliet, IL05.2016
Some College (No Degree) - Sales And Marketing Education
Joliet Junior College
Joliet, ILSkills
- Customer Service
- System Testing
- Equipment Repair
- Inventory Management
- Troubleshooting and Diagnostics
- Product Sales
- Sales Development
- Professional Demeanor
- Exceeds Sales Goals
- Problem-Solving Skills
- Service-Oriented
- Sales Training
Timeline
Lead Technician
UBreakiFix by Asurion
12.2020 - 02.2024
Mobile Expert
Tcc Wireless
07.2016 - 12.2020
Cashier
Jewels Osco
01.2013 - 07.2016
Some College (No Degree) - Sales And Marketing Education
Joliet Junior College
High School Diploma -
Joliet Central High School