Marcos Soto

Engaged customers in friendly, professional dialogue to determine needs.

Developed trusting relationships with customers by making personal connections.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Worked with fellow sales team members to achieve group targets.

Answered product questions with up-to-date knowledge of sales and promotions.

Corporate trainer, assistant director, and director of operations.

Provided technical support to customers regarding setup and troubleshooting of wireless devices.

Determimed customer needs by asking relevant questions and listening actively to responses.

Developed comprehensive knowledge of wireless products, services and promotions to effectively advise

customers on the best available options.

Utilized strong interpersonal skills to build relationships with customers and increase sales revenue.

Leveraged effective communication skills to accurately explain features, benefits, warranties and

contracts of wireless products and services.

Contributed towards achieving monthly sales targets by providing prompt resolution of customer issues.

Demonstrated ability to provide excellent customer service by responding to inquiries and resolving

customer complaints in a timely manner.

Constantly pitching every member that walked passed the aisle going to shop inside retail location

Conducted regular training sessions for staff members on new products and services offered by the store.

Tracked sales performance metrics such as conversion rates, average order value., to monitor progress

against goals.

Trained new hires on company brand, products and sales techniques.

Collaborated with team members to ensure smooth functioning of daily operations at the store.

Answered questions regarding store and products by maintaining knowledge of current sales and

promotions.

Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and

security practices.

Placed special orders, submitted online, orders, or contacted other stores to find desired items.

Dropshipping

Provided technical support to customers regarding setup and troubleshooting of wireless devices.

Determimed customer needs by asking relevant questions and listening actively to responses.

Developed comprehensive knowledge of wireless products, services and promotions to effectively advise

customers on the best available options.

Utilized strong interpersonal skills to build relationships with customers and increase sales revenue.

Leveraged effective communication skills to accurately explain features, benefits, warranties and

contracts of wireless products and services.

Contributed towards achieving monthly sales targets by providing prompt resolution of customer issues.

Demonstrated ability to provide excellent customer service by responding to inquiries and resolving

customer complaints in a timely manner.

Constantly pitching every member that walked passed the aisle going to shop inside retail location

Conducted regular training sessions for staff members on new products and services offered by the store.

Tracked sales performance metrics such as conversion rates, average order value., to monitor progress

against goals.

Trained new hires on company brand, products and sales techniques.

Collaborated with team members to ensure smooth functioning of daily operations at the store.

Answered questions regarding store and products by maintaining knowledge of current sales and

promotions.

Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and

security practices.

Dropshipping

Placed special orders, submitted online, orders, or contacted other stores to find desired items.

Answered guest questions and walked through features of wireless devices to resolve confusion about

device features.

Detailed product features for customers to provide information for best decisions based on personal

needs.

Explained latest promotions, sales incentives and offerings to promote savings and drive sales.

Welcomed guests and asked open-ended questions to best determine which products would meet needs.

Used on-site computer systems to access figures and documentation associated with available service

plans.

Developed long-term relationships with repeat customers through building credibility in product

expertise and personal integrity in salesmanship.

Researched and analyzed monetary figures involved in monthly subscription plans and explained

commitments and charges to interested guests.

Recommended merchandise to customers based on needs and preferences.

Watched for and recognized security risks and thefts to prevent or handle situations.

Prepared merchandise for purchase or rental.

Described merchandise and explained use, operation and care.

Greeted customers to determine wants or needs.

Maintained knowledge of sales and promotions, return policies and security practices.

Answered store and merchandise questions and led customers to wanted items.

Cleaned shelves, counters and tables to maintain organized store.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-

stocked, organized and current.

Placed special orders or called other stores to find desired items.

Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.

Encouraged customers to consider purchasing accessories and warranties, resulting in successful

upselling and cross-selling.

Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest

comprehension and achieve greater customer satisfaction.

Engaged customers in friendly, professional dialogue to determine needs.

Developed trusting relationships with customers by making personal connections.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Worked with fellow sales team members to achieve group targets.

Answered product questions with up-to-date knowledge of sales and promotions.