Jebb Filz
Appleton
Summary
Skilled professional with relevant experience as Wireless Consultant. Strengths include deep understanding of wireless technology, ability to troubleshoot complex issues, and proficiency in providing exceptional customer service. Demonstrated track record of improving operational efficiency and driving customer satisfaction in previous roles. Possess strong technical skills coupled with the ability to explain complex concepts in user-friendly terms.
Overview
9
9
years of professional experience
Work History
Wireless Consultant
Cellcom
Appleton
09.2018 - 01.2022
- Recommended, selected and located merchandise based on customer desires.
- Used a consultative sales process to translate features into benefits.
- Led Apple and Android workshops to educate customers on new technology.
- Surpassed set sales objectives each month.
- Developed ongoing relationships with customers.
- Troubleshot the technical problems that customers were experiencing.
Production Leader
Goodwill NCW
Appleton
11.2012 - 09.2018
- Supervised a team of 15-20 employees to ensure efficient workflow and productivity.
- Responsible for hiring, training, scheduling, and payroll.
- Created budgets and did forecasting.
- Led onboarding sessions for all new employees.
- Enhanced processes by applying lean manufacturing principles.
- Executed and coordinated employee training to meet quality requirements.
Education
Associate Degree in Marketing -
Fox Valley Technical College
Appleton, WI01-2013
Skills
- Wireless technology
- Experienced with Office Software
- Customer relationship management
- Product knowledge
- Sales strategy
- Technical support
- Budget creation
- Sales forecasting
- Technical troubleshooting
- Team supervision
Timeline
Wireless Consultant
Cellcom
09.2018 - 01.2022
Production Leader
Goodwill NCW
11.2012 - 09.2018
Associate Degree in Marketing -
Fox Valley Technical College
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