Jebria Mapp
New York,NY
Summary
Accomplished Security Officer with a proven track record at Allied Universal Security Services, showcasing superior customer service and conflict de-escalation abilities. Excelled in maintaining safety, conducting thorough patrols, and utilizing surveillance technology effectively. Demonstrated reliability and a detail-oriented approach, enhancing facility security and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Security Officer
Kent Security
New York, NY
07.2023 - 12.2024
- Checked and verified photo identification prior to granting
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Officer
Allied Universal Security Services
Brooklyn, NY
09.2021 - 03.2023
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Hostess
Levy Restaurants
Flushing, NY
08.2020 - 12.2020
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Skills
- Detail-oriented
- Superior customer service
- Conflict de-escalation
- Reliability
Timeline
Security Officer
Kent Security
07.2023 - 12.2024
Security Officer
Allied Universal Security Services
09.2021 - 03.2023
Hostess
Levy Restaurants
08.2020 - 12.2020