Jebyon Holmes
Kennesaw,GA
Summary
Talented student with industrious and systematic approach to learning information. Open and clear worker with disciplined execution and methodical nature. Extensive knowledge of research and software skills.
Overview
3
3
years of post-secondary education
Work History
Student Assistant
UITS Student Help Desk
Kennesaw, Georgia
11.2022 - Current
- Provide In-Person Tier 1 Troubleshooting for Enterprise Applications such as Banner, OwlExpress, KSU Email, Multi-Factor Authentication, and Desire2Learn
- Assist Service Desk Technicians and other Departmental Technical
- Team members to resolve issues quickly and efficiently
- Troubleshoot Classroom & Conference Room A/V equipment issues
- Perform Troubleshooting to diagnose and resolve hardware and software problems on PC's and Mac's
- Ensure proper IT Security Protocols are being followed
- Perform Password Resets
Crew Member
Dunkin Donuts
Augusta, Georgia
07.2020 - 08.2021
- Prepared and served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Prepared and served menu items, such as sandwiches or salads
- Provided customers with product details, such as coffee blend or preparation descriptions
- Took customer orders and conveyed them to other employees for preparation
- Wrapped, labeled, and put dates on food items for sale
- Described menu items to customers and suggested products that might appeal to them.
Education
Bachelor of Science - Psychology
08.2021 - Current
Skills
AdaptableAble to Critically ThinkGreat Communication SkillsAble to LeadMicrosoft OfficeServiceNow AdministrationAudio/Visual SupportAlight Motion Editing Software