James Yvlverton
Brandon,MS
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 40 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
42
42
years of professional experience
Work History
Customer Service Specialist
Walmart
03.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Independent Contractor
James Yelverton
07.2020 - 04.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
Project Manager
Siemans
09.1981 - 09.1991
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Education
No Degree - US ARMY
US Army Armor School
Fort Benning, GA08.1969
Skills
- Customer Relations
- Adobe Dreamweaver
- Call Centers
- Senior Leadership Support
Additional Information
References upon request
Timeline
Independent Contractor
James Yelverton
07.2020 - 04.2022
Customer Service Specialist
Walmart
03.2020 - Current
Project Manager
Siemans
09.1981 - 09.1991
No Degree - US ARMY
US Army Armor School
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