JED LIWAG
TUCSON,USA
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Insurance Agent with over 10 years of expertise in customer service and sales, adept at resolving intricate issues and delivering customized insurance solutions. Exhibits strong leadership and team management capabilities, developed through extensive experience in retail and caregiving roles. Committed to advancing client satisfaction and operational efficiency through precise problem-solving and empathetic communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO
Tucson, USA
12.2024 - Current
- Answering Inquiries:
Address customer questions regarding billing, policy details, coverage, claims, and other insurance-related matters. - Resolving Issues:
Investigate and resolve customer complaints and problems efficiently and effectively. - Policy Changes:
Process policy changes and updates as requested by policyholders, ensuring accuracy and timely execution. - Providing Recommendations:
Offer guidance and recommendations to customers based on their insurance needs and preferences. - Documentation:
Maintain accurate records of customer interactions and resolutions. - Escalation:
Identify and escalate complex or sensitive issues to appropriate personnel for further assistance. - Communication:
Communicate effectively with customers, both verbally and in writing, using clear and concise language. - Active Listening:
Demonstrate active listening skills to understand customer needs and concerns. - Empathy:
Approach customer interactions with empathy and a customer-centric mindset. - Analyze risk factors, evaluate coverage needs, and recommend tailored insurance products while maintaining detailed client
documentation
Assistant Manager
Big 5 Sporting Goods
Tucson, USA
11.2022 - 12.2024
- Oversee store operations, ensuring compliance and efficiency.
- Implemented cross-departmental training initiatives and inventory control systems, leading to enhanced operational efficiency and reduced stock outs.
- Managed inventory, optimizing product availability.
- Developed data-driven merchandising strategies and optimized store layout, resulting in improved product visibility and customer flow patterns.
- Pioneered customer service protocols and streamlined checkout processes, improving shopping experience and transaction accuracy.
- Trained and guided new hires, enhancing team collaboration and onboarding experience.
- Cultivated strong team dynamics through mentorship programs and regular feedback sessions, boosting staff retention and performance metrics.
Caregiver
Home
12.2019 - 10.2022
- Improved patient quality of life by monitoring health, preparing for emergencies, and implementing therapeutic activities.
Crew Member
Nekter Juice Bar
03.2020 - 06.2020
- Maintained rigorous food safety standards while preparing fresh ingredients, ensuring optimal product quality and customer satisfaction through systematic sanitization protocols.
- Streamlined juice preparation processes while upholding strict quality control measures, reducing customer wait times during peak hours.
- Provided excellent customer service, creating positive interactions in person and by phone.
- Enhanced customer experience through attentive service, precise order preparation, and maintaining a welcoming, sanitized environment.
- Collaborated with team members to manage inventory and maintain cleanliness standards while delivering exceptional customer service in a fast-paced environment.
- Mentored new team members in customer service best practices while fostering cross-departmental cooperation to improve store-wide efficiency.
- Maintained a spotless environment, ensuring customer satisfaction and safety.
- Managed produce quality through rigorous sanitization, upholding high standards.
- Orchestrated seamless point-of-sale operations while managing complex inventory systems and maintaining precise transaction records.
Customer Service Specialist
Best Buy Corp.
03.2018 - 08.2020
- Enhanced customer satisfaction through strategies focused on individual needs and effective concern resolution.
- Streamlined management of customer requests, store inventory, transactions, new purchase orders, and pricing, leading to improved operational efficiencies.
- Facilitated training for new employees and engaged in cross-training with other departments to enhance team versatility.
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
- Assisted in training new employees and participated in cross-training with other departments.
Education
RADIOLOGIC TECHNOLOGY -
Pima Community College
Tucson, AZ01-2014
Skills
- Customer relationship management
- Sales
- Customer Service
- Conflict resolution
- Problem resolution
- Team Leadership
- Training
- Operations Management
- Inventory management
- Inventory control
- Shipping and receiving
- Cash Handling
- Loss Prevention
- Merchandising
- Visual merchandising
- Communication techniques
- Staff scheduling
Hobbies and Interests
- I love troubleshooting automatic watches and learning about complex functions of different versions of movements from different brands.
- I also enjoy different aspects of Photography such as landscapes, macro-photography, architecture, portraits, and long-exposure photography.
Languages
- English (Native)
- Tagalog (Native)
Certification
Personal Lines License
Timeline
Insurance Agent
GEICO
12.2024 - Current
Assistant Manager
Big 5 Sporting Goods
11.2022 - 12.2024
Crew Member
Nekter Juice Bar
03.2020 - 06.2020
Caregiver
Home
12.2019 - 10.2022
Customer Service Specialist
Best Buy Corp.
03.2018 - 08.2020
RADIOLOGIC TECHNOLOGY -
Pima Community College