Jedithza Gonzalez
Orlando
Summary
Federal security professional with extensive experience at the Transportation Security Administration specializing in airport security operations and screening procedures. Skilled in enforcing federal regulations, threat detection, operating inspection technology, and supervising personnel. Experienced in team leadership, officer training, conflict resolution, and decision-making under pressure. Strong focus on integrity, compliance, and customer service, with the ability to adapt in dynamic, high-demand environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Lead Transportation Security Officer
TSA
Orlando
07.2024 - Current
- Served as a frontline leader responsible for coordinating and supporting screening operations in compliance with federal security regulations. Provided guidance and direction to Transportation Security Officers (TSOs) to ensure efficient passenger and baggage screening while maintaining the highest standards of safety and security.Monitored checkpoint operations, resolved operational issues in real time, and ensured adherence to Standard Operating Procedures (SOPs). Assisted in training, mentoring, and evaluating team members to improve performance and maintain mission readiness. Delivered strong customer service while handling sensitive situations and enforcing security protocols in high-pressure environments.Collaborated with supervisors and management to maintain operational flow, support staffing needs, and respond to security incidents effectively.
TSA Agent
Transportation Security Administration, TSA
Orlando
06.2022 - 07.2024
- Screened passengers and belongings using advanced imaging technology.
- Conducted thorough security checks to ensure compliance with safety regulations.
- Assisted in training new employees on security protocols and procedures.
- Implemented standard operating procedures to enhance security measures.
- Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
- Operated X-ray machines and body scanners to detect prohibited items such as weapons, explosives, and drugs.
Education
Cum Laude - Business Administration And Management
Universidad Ana G. Mendez
10.2016 - 05.2020
Skills
- Supervising frontline officers and coordinating daily security operations
- Training and mentoring personnel on SOP compliance and safety protocols
- Making real-time decisions in dynamic, high-pressure situations
- Ensuring accountability and adherence to federal standards
- Interviewing and interacting with diverse international travelers
- De-escalating tense situations using professionalism and tact
- Preparing detailed incident reports and official documentation
- High integrity and ethical judgment
- Adaptability to rotating shifts, holidays, and overtime
- Team collaboration in multi-agency environments
- Strong situational awareness and critical thinking
- Delivering clear instructions and enforcing compliance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Lead Transportation Security Officer
TSA
07.2024 - Current
TSA Agent
Transportation Security Administration, TSA
06.2022 - 07.2024
Cum Laude - Business Administration And Management
Universidad Ana G. Mendez
10.2016 - 05.2020