Andrea Gardner
Newark,NJ
Summary
Professional Lead Transportation Security Officer with a six-year career maintaining traveler safety through effective and efficient security screenings. Adept at training and supervising junior security officers. Committed to helping officers reach potential and advance professionally. Highly experienced Pro Sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Transportation Security Officer
TSA
09.2019 - Current
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Managed team of trained security professionals engaged in anti-terrorism activities.
Paraprofessional
Newark Board Of Education
02.2019 - 09.2019
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Vault Processor
Brinks Home Security
12.2018 - 06.2019
- Entered data into computer tracking system while processing currency and filed paperwork according to procedures.
- Developed expertise in various processing systems for increased efficiency and accuracy.
Pro Account Sales Associate
The Home Depot
06.2016 - 04.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Expeditor/Support Asscociate
Bloomingdales
08.2014 - 06.2016
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Education
High School Diploma - Vocal Music
Arts High School
Newark2006
Business Administration
Essex County College
Newark, NJ, United StatesSkills
- Customer Service & Relations
- Word Processing
- Computer Operations
- Telephone Reception
- Problem Solving
- Reliable And Dependable
- Security screening
Accomplishments
Won "The Expeditious Certificate" for achieving the best pick average in spring 2015. Also was awarded the "Oh Yes You Did Certificate" of recognition for achieving a pick time average under 1min 59secs in spring 2015. Also won 6 Homer Awards and 1 Bronze award for excellent customer service, prospecting and giving back. Fulfilled all supervisory duties when Store Manager was on vacation and maintained an excellent work environment. Received "Perfect Attendance" award during pandemic.
Additional Information
Committed To Community Service And Extensive Volunteer History Includes;
- Assisting with youth development programs
- Distribution of free lunch
- After school work study
- Work with elderly in hospitals
- Assisted at polling sites during elections
Certification
- Certified in Department of Homeland Security (DHS) | Active
- On-the-job (OJT) Coach- Transportation Security Administration | Active
- Certified Emergency Response Team Member | Active
Timeline
Lead Transportation Security Officer
TSA
09.2019 - Current
Paraprofessional
Newark Board Of Education
02.2019 - 09.2019
Vault Processor
Brinks Home Security
12.2018 - 06.2019
Pro Account Sales Associate
The Home Depot
06.2016 - 04.2018
Expeditor/Support Asscociate
Bloomingdales
08.2014 - 06.2016
High School Diploma - Vocal Music
Arts High School
Business Administration
Essex County College
Interests
Recreational activities including; exercising, outside walking and meditation. Other Interests Includes; reading, writing, music and networking.