Jediael Robles
Luling,TX
Summary
Dynamic bilingual professional with expertise in content moderation at TikTok, enhancing misinformation detection accuracy in a timely, organized manner. Skilled in online research and cultural awareness, I effectively engage users to promote platform safety and integrity. Proficient in Microsoft Office Suite and virtual conferencing tools, I excel in cross-functional collaboration and real-time feedback. Set apart by my unique blend of empathy, analytical skills, and adaptability.
Overview
7
7
years of professional experience
Work History
Bilingual Live Trust and Safety Content Moderator
TikTok
01.2024 - Current
- Maintained an understanding of TikTok LIVE's policies and community guidelines and identify opportunities to optimize them.
- Oversee the moderation of user-generated content, focusing on medical misinformation, political bias, and conspiracy theories to ensure platform integrity and safety.
- Conduct thorough fact-checking and research on medical and political topics to ensure accurate responses to flagged content. Analyze emerging trends, ensuring swift action to curb the spread of viral misinformation.
- Provide real-time feedback and educational content to users on the risks of spreading unverified medical and political claims, aiming to raise awareness about misinformation.
- Work with data teams to refine AI and algorithmic detection of misinformation, increasing detection accuracy by 20%.
- Delivered real-time content moderation during high-profile political events, ensuring timely removal of misleading or harmful content.
- Worked with cross-functional teams to develop and implement content guidelines that addressed harmful narratives, particularly those that could impact public health and political discourse.
Bilingual Trust and Safety Moderator
Meta @ WhatsApp
01.2021 - 07.2023
- Investigated and resolved issues regarding content that was reported for account support and/or safety; flagged for action, resolved within agreed turnaround times and standards of quality. All while ensuring privacy and compliance.
- Understood and remained up to date with client policies and guidelines; resolved inquiries according to defined policies and procedures.
- Prevented engagement, behavior, actions and communication that sexually exploits or endangers minors including sharing child sexual abuse material and proactively refer accounts to NCMEC.
- Cross-trained in multiple workflows dealing with Sextortion, Safety Appeals, Account Labeling, and Spam appeals.
- Resolved inquiries regarding the safety of user’s accounts and information, whilst identifying trends/patterns for reporting purposes.
Teacher's Assistant/Kitchen Hand
Austin Community College
08.2018 - 03.2020
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Helped students explore concepts with engaging, learning-focused activities.
- Trained new staff and assisted with front desk management, calls, and paperwork.
- Assisted in classrooms as a teacher's aide. Helping feed, change, and supervise children from ages ranging from 6 months - 5 years.
- Day-to-day, prepared meals according to production and USDA guideline sheets, allergy information, food health and safety guidelines.
Education
Associate of Arts - General/Pre-Medical
Austin Community College
Austin, TX12-2020
Skills
- Social media
- Cultural awareness
- Online research
- Content management
- Time management
- Fluent Languages Spoken: Spanish, English
- Microsoft Office Suite: Word, PowerPoint, Excel, OneDrive, Teams
- Virtual Conference: Zoom, Blue Jeans, Microsoft Teams, Google Meet, Workplace/video chat, Teams
- SRT & TCS Moderation Tool Navigation
Timeline
Bilingual Live Trust and Safety Content Moderator
TikTok
01.2024 - Current
Bilingual Trust and Safety Moderator
Meta @ WhatsApp
01.2021 - 07.2023
Teacher's Assistant/Kitchen Hand
Austin Community College
08.2018 - 03.2020
Associate of Arts - General/Pre-Medical
Austin Community College
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