Jedidiah Washam
Englewood
Summary
My name is Jedidiah, but most people call me Jedi. I am even-tempered and unoffendable in high-pressure situations and with disgruntled customers. At work I stay busy and work hard to keep up others' enthusiasm. At home I enjoy reading, walking, and laughter. I hope to soon be a father, but have cats and dogs in to care for in the meantime.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Gov Support Team Lead
Nuvei
Englewood
03.2021 - Current
- Monitoring live calls
- Deescalation of customer frustrations
- Quickly answering agent inquiries
- Answering 300-400 emailed customer inquiries
- Updating/presenting training material
Money Center Associate
Walmart
Vandalia
07.2016 - 03.2021
- Bill payments/money transfers
- Item returns/exchanges
- Fraud prevention
- Cash handling
Shift Manager
McDonalds
Sharonville
01.2014 - 07.2016
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members in food preparation and safety protocols.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Cash handling
Shift Leader
United Dairy Farmers
Springdale
08.2012 - 12.2013
- Confidently led teams of 4-5 associates
- Handling large amounts of cash
- Ensuring employees follow state laws with checking ID's (tobacco and alcohol sales)
Education
Princeton High School
Sharonville, OHSkills
- Call monitoring
- Customer deescalation
- Team training
- Inquiry resolution
- Maintenance experience
Accomplishments
- Eagle Scout
- Varsity letter wrestling
- Several awards for orchestra competitions
Affiliations
- Reading
- Church/Life Group
- Walking
Certification
- CPR Certified
References
References available upon request.
Timeline
Gov Support Team Lead
Nuvei
03.2021 - Current
Money Center Associate
Walmart
07.2016 - 03.2021
Shift Manager
McDonalds
01.2014 - 07.2016
Shift Leader
United Dairy Farmers
08.2012 - 12.2013
Princeton High School