Jeeferson Alcin
Answer Desk
Miami,FL
1
Language
6
years of professional experience
Medical Interpreter experienced in bridging language barriers between patients and medical staff. Ensured clarity and compliance in diverse healthcare environments through expertise in medical terminology and conflict resolution. Focused on delivering reliable results and fostering effective communication within dynamic teams.
Work History
Medical Interpreter
2 Years 11 Months- Facilitated clear communication between patients and healthcare providers in diverse medical settings.
- Utilized interpretation tools to ensure accurate and timely translation of medical information.
- Assisted in developing patient education materials in multiple languages to enhance understanding.
- Collaborated with healthcare teams to ensure compliance with language access policies and procedures.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Customer Service Representative
3 Years 4 Months- Managed complex customer complaints, employing conflict resolution techniques to achieve positive outcomes.
- Resolved customer inquiries via phone, email, and chat, ensuring satisfaction and timely responses.
- Trained new team members on company policies and customer service protocols to enhance team performance.
- Developed and implemented process improvements, increasing efficiency in call handling and issue resolution.
- Analyzed feedback trends to identify areas for improvement in service delivery and staff training initiatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science
Skills
Medical terminology
Simultaneous interpretation
Sight translation
Language fluency
Note-taking
Medical ethics
Healthcare systems
Cultural competency
Effective Note-taking
Information confidentiality
Attention to detail
Cultural history
Strong memory retention
Critical thinking
Computer proficiency
Microsoft office
Microsoft Excel
Data entry
Patient interaction
Client service
Customer service
Active listening
Telehealth communication
Complaint handling
Conflict resolution
Patient advocacy
Payment processing
Issue resolution
Patient billing knowledge
Client relations
Languages
French
Native or Bilingual
Timeline
Medical Interpreter
Answer Desk
07.2023 - 06.2026Read More
Customer Service Representative
VoiceConnect
01.2020 - 05.2023Read More
Associate Degree
Associate of Science
Read More