Jeeny Leandra Cardenas Ibanez

Provide supervision and support to elementary school students during after-school hours, ensuring a safe, structured, and positive environment. Assist with educational and recreational activities, manage groups of students, and support positive behavior. Communicate effectively with students, staff, and parents, follow school procedures, and help maintain an organized and engaging after-school program. Support students’ social and emotional development while promoting teamwork, respect, and responsibility.

• Resolved customer inquiries through phone and chat channels, enhancing overall satisfaction.
• Managed prescription orders using pharmacy management software, ensuring accuracy and timely delivery.
• Collaborated with cross-functional teams to streamline order processing and improve service efficiency.
• Trained new team members on operational protocols and customer interaction best practices.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Received and dispatched merchandise following established procedures.
• Controlled inventories and maintained updated records.
• Ensured accuracy in documentation and efficiency in logistics operations.

• Delivered personalized lessons to students of various levels.
• Designed interactive materials to improve oral and written comprehension.
• Fostered a dynamic environment tailored to each student's needs.

• Provided personalized support to both international and local students, ensuring a professional and welcoming experience from the first point of contact.
• Handled in-person and phone inquiries, resolving questions, concerns, and special situations with empathy and a solution-oriented mindset.
• Coordinated and scheduled appointments and follow-ups, ensuring effective communication between students, advisors, and academic staff.
• Recorded and updated information in electronic systems, maintaining accuracy in academic and financial records.
• Processed payments and managed personalized payment plans, contributing to a positive overall student experience.
• Collaborated with various departments to streamline administrative processes and enhance customer satisfaction.