Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rose Schutz

Minneapolis,MN

Summary

Dedicated healthcare professional with over 3 years of experience in patient care and customer service. Proven ability to perform under pressure, with strong attention to detail, conflict resolution skills, and a passion for improving patient outcomes. Proficient in NIMS protocols and committed to excellence in safety, service, and communication.

Overview

5
5
years of professional experience

Work History

Resident Assistant

Presbyterian Homes
Cambridge, MN
08.2024 - Current
  • Provided daily support with personal care tasks such as bathing, dressing, toileting, and grooming, to promote resident dignity and independence.
  • Monitored residents' health status and promptly reported any physical or behavioral changes to the nursing staff.
  • Medical procedure assistance: Assist nurses and other healthcare professionals with procedures such as wound care, cath care, and specimen collection.
  • Assisted with safe mobility, including the use of walkers, wheelchairs, and transfers using gait belts or Hoyer lifts.
  • Delivered meals, provided feeding assistance, and monitored dietary restrictions, or fluid intake.
  • Documented care provided, changes in condition, and activities in accordance with facility policies.
  • Responded quickly and effectively to resident calls, alarms, and emergency situations.
  • Built a strong rapport with residents and families, ensuring compassionate, respectful care.
  • Promoted a positive, team-oriented environment by collaborating with nursing and administrative staff.

Patient Care Technician

Griswold Home Care
Anoka, MN
03.2024 - 09.2024
  • Direct patient care, vital sign monitoring, provide hands on assistance with activities of daily living
  • Mobility assistance, assists patients with mobility and transfer tasks including repositioning, ambulation, and using assisted devices
  • Medication assistance- administer oral medications, apply topical treatments and assists with medication management under the direction of nursing staff
  • Patient monitoring- monitor patients for changes in condition, report observations to nursing team, document patients status and care activities
  • Medical procedure assistance- Assist nurses and other healthcare professionals with procedures such as: wound care, cath care, and specimen collection
  • Patient advocacy- Advocate for patients rights and preferences, communicate patients concerns to the healthcare team and provide emotional support
  • Documentation- Maintain accurate and timely documentation of patient care activities, vital signs, intake/output, and other relevant information in electronic health records or paper reports

Household Maintenance Manager

Maid Pro
Andover, MN
08.2023 - 02.2024
  • Worked with a variety of client bases and customer networks requiring teamwork and communication with other staff
  • Physical interactions that require strength, stamina, flexibility, and critical thinking
  • Worked with multiple chemical companies to ensure safe and productive cleaning solutions

Guest Service Manager

Coborns
Isanti, MN
01.2020 - 01.2022
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive shopping experience for all guests
  • Supervise and motivate a team of guest service representatives, providing guidance and support to ensure excellent service delivery
  • Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations
  • Train new members on company policies, procedures, and customer service standards to maintain consistency and quality in service
  • Monitored and investigated suspicious persons and situations and unusual activities
  • Oversee cashiers and cash handling procedures including cash register operations, draw reconciliation, and deposit preparation

Education

BLS-CPR-AED - First Aid Certified

MNSCU
Saint Paul, MN

High School Diploma -

Cambridge Isanti High School
Cambridge, MN

General Studies -

Anoka Ramsey Community College
Cambridge, MN

CNA -

Cambridge
Cambridge, MN

NREMT Certification -

Anoka Technical College
Anoka, MN

Skills

Healthcare & Patient Care

  • Activities of Daily Living (ADLs) Assistance
  • Medication administration support
  • Patient observation and monitoring
  • Infection Control & Safety Compliance
  • Electronic Health Record (EHR) Documentation
  • Mobility & Transfer Assistance

Customer service and communication

  • Conflict de-escalation
  • Professional Phone & In-Person Communication
  • Complaint Resolution
  • Building Customer Loyalty
  • Multitasking in high-traffic environments

Leadership & Supervision

  • Staff onboarding and training
  • Delegation and workflow prioritization
  • Team motivation and morale building
  • Policy Enforcement
  • Incident & Safety Reporting

Administrative and operational

  • Time management and task coordination
  • Supply and inventory management
  • Cash Handling & POS Operation
  • Scheduling & Shift Planning

Interpersonal and personal attributes

  • Compassionate and empathetic approach
  • Strong Work Ethic & Dependability
  • Problem-Solving Under Pressure
  • Adaptability in Dynamic Environments
  • High Emotional Intelligence

Timeline

Resident Assistant

Presbyterian Homes
08.2024 - Current

Patient Care Technician

Griswold Home Care
03.2024 - 09.2024

Household Maintenance Manager

Maid Pro
08.2023 - 02.2024

Guest Service Manager

Coborns
01.2020 - 01.2022

BLS-CPR-AED - First Aid Certified

MNSCU

High School Diploma -

Cambridge Isanti High School

General Studies -

Anoka Ramsey Community College

CNA -

Cambridge

NREMT Certification -

Anoka Technical College

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