Jee Yang
Saint Paul,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Member Services Representative
HealthPartners
03.2023 - Current
- Responsible for answering questions from members and prospective members regarding a wide range of topics including services available through HealthPartners, interpretation of health plan benefits according to the member's contract and specific situation, and provide specific information regarding providers
- Access and work with multiple applications & computer screens to research & address these questions
- Provide information to Providers concerning their patient's (member's) coverage, network, and benefits.
Computer Technician
Domtar
09.2022 - 02.2023
- Set up hardware and install and configure software and drives
- Imaging pc and wipe out computer by using killer disk
- Troubleshoot system failure
- Responsible for prospecting new accounts and retaining existing accounts.
Building Level Technical Assistant
Wausau School District
08.2020 - 09.2022
- Install, configure and upgrade computer workstations, peripherals, and other technology and audio-visual hardware
- Perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, network, and hardware
- Assist end-users with the selection and use of instructional and administrative hardware and software.
Bookkeeper
Intercity State Bank
07.2019 - 08.2020
- Oversee company's financial data and compliance by maintaining accurate books on accounts payable and receivable
- Daily accounting tasks such as monthly financial reporting, general ledger entries, and record payments and adjustments
- Processed financial transactions at high volume branches such as: deposit, withdrawals, and bill payments as per standardized operating procedures and provided excellent, personalized customer service experience.
Education
Bachelor of Arts - Business Administration-Information System
University of Eau Claire
Eau Claire, Wisconsin12.2020
Skills
- Problem Solving
- Attention to details
- Microsoft Office
- Time-management
- Call center experience
- Excellent interpersonal skills
- Technical Support
- Teamwork and Collaboration
- Customer Service
Timeline
Member Services Representative
HealthPartners
03.2023 - Current
Computer Technician
Domtar
09.2022 - 02.2023
Building Level Technical Assistant
Wausau School District
08.2020 - 09.2022
Bookkeeper
Intercity State Bank
07.2019 - 08.2020
Bachelor of Arts - Business Administration-Information System
University of Eau Claire