Jeff Anderson
Martinez,CA
Summary
Motivated Leader, successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
19
19
years of professional experience
Work History
Service Manager
CINTAS, Professional Uniform and Facility Services
Pittsburg, CA
06.2023 - Current
- Conducted performance reviews and provided constructive feedback to staff members.
- Weekly debriefs with direct reports to follow up on action items and evaluate performance.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Operations Manager
Pacific States Petroleum
Concord, CA
09.2022 - 06.2023
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Enforced federal, state, local and company rules for safety and operations.
- Supported accident investigations and prepared related paperwork.
- Addressed customer concerns with suitable solutions.
Key Account Manager
CINTAS, Professional Uniform and Facility Services
Pittsburg, CA
06.2022 - 09.2022
- Identified new business opportunities and leads for key clients.
- Utilized sales data and client feedback to improve organizational strategies.
- Followed up with clients to gauge product success and promote satisfaction.
- Negotiated contract terms with clients and established important deadlines.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Service Manager
CINTAS, Professional Uniform and Facility Services
Pittsburg , CA
01.2018 - 05.2022
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Hired and trained service department staff to drive performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Service Manager
CINTAS, Professional Uniform and Facility Services
Concord, CA
09.2012 - 01.2018
Service Manager
CINTAS, Professional Uniform and Facility Services
Oakland, CA
05.2010 - 08.2012
Service Training Coordinator
CINTAS, Professional Uniform and Facility Services
San Francisco, CA
08.2009 - 05.2010
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Conducted employee observations and documented findings.
Service Training Coordinator
CINTAS, Professional Uniform and Facility Services
Oakland, CA
12.2008 - 07.2009
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
Oakland, CA
11.2006 - 11.2008
- Promoted positive relationships with customers to maintain consistent sales.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Cross-sold additional products to customers depending upon merchandise needs.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Issued sales promotion materials to customers to boost sales.
Education
High School Diploma -
College Park High School
Pleasant Hill, CA06.1996
Skills
- Consultative sales
- Business and Operations Management
- Performance reporting
- Customer relationship management
- Staff retention
- Team Building/Leadership
Timeline
Service Manager
CINTAS, Professional Uniform and Facility Services
06.2023 - Current
Operations Manager
Pacific States Petroleum
09.2022 - 06.2023
Key Account Manager
CINTAS, Professional Uniform and Facility Services
06.2022 - 09.2022
Service Manager
CINTAS, Professional Uniform and Facility Services
01.2018 - 05.2022
Service Manager
CINTAS, Professional Uniform and Facility Services
09.2012 - 01.2018
Service Manager
CINTAS, Professional Uniform and Facility Services
05.2010 - 08.2012
Service Training Coordinator
CINTAS, Professional Uniform and Facility Services
08.2009 - 05.2010
Service Training Coordinator
CINTAS, Professional Uniform and Facility Services
12.2008 - 07.2009
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
11.2006 - 11.2008
High School Diploma -
College Park High School
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