Results-driven Operations Manager experienced in streamlining processes and enhancing team performance. Achieved significant productivity improvements through effective decision-making and staff training. Focused on developing training programs and implementing strategic initiatives that enhance productivity and customer satisfaction.
Work History
Operations Manager
16 Years 8 Months
Johnstone Supply | 12.2009 - Current
Led cross-functional teams to implement process improvements, increasing overall efficiency in operations.
Streamlined inventory management processes to enhance accuracy and reduce operational delays.
Analyzed operational data to identify trends, enabling informed decision-making and strategic planning.
Developed training programs for staff, fostering skill development and enhancing team performance.
Established performance metrics to monitor operational effectiveness and drive continuous improvement initiatives.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed strategic plans to enhance productivity and drive organizational goals.
Analyzed market trends to inform decision-making and maintain competitive advantage.
Branch Manager
18 Years 9 Months
RSD | 03.1991 - 12.2009
Developed and implemented strategic plans to drive sales growth and enhance customer satisfaction.
Managed team performance through coaching, training, and performance evaluations to optimize productivity.
Analyzed financial reports to identify trends, risks, and opportunities for operational improvements.
Led branch operations, ensuring compliance with company policies and industry regulations.
Fostered relationships with key stakeholders to support community engagement and business development initiatives.