Jeff Burkhart
Centralia,WA
Summary
General Manager with expertise in quality control, budget management, and operational oversight. Successfully implemented quality assurance measures and enhanced staff training programs, resulting in improved service excellence. Committed to continuous learning and applying new knowledge to enhance workplace efficiency.
Overview
32
32
years of professional experience
Work History
General Manager
Fred's Autobody/Carstar
Aberdeen, Washington
02.2022 - 12.2024
- Oversaw daily operations of autobody repair services and customer interactions.
- Managed staff scheduling to ensure adequate coverage and efficiency.
- Implemented quality control measures to maintain high service standards.
- Coordinated communication between customers, insurance companies, and technicians.
- Developed training programs for new employees on repair techniques and safety protocols.
- Monitored inventory levels and ordered supplies to ensure operational readiness.
- Resolved customer complaints with effective problem-solving strategies and empathy.
- Reviewed financial reports to support budgeting and operational decisions.
General Manager
Caliber Collision
Olympia, Washington
11.2021 - 02.2022
- Opened New location in Olympia ran day to day operations.
- Implemented quality control measures to maintain high service standards.
- Monitored inventory levels and ordered supplies to ensure operational readiness.
- Trained employees on duties, policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
General Manager
Chehalis Collision Center
Chehalis, Washington
02.2016 - 10.2021
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Trained employees on duties, policies and procedures.
Lead Estimator
Capital Collision Center
Olympia, Washington
05.1993 - 01.2016
- I started as a detailer and work my way up to lead estimator.
- Cleaned and polished vehicles to enhance appearance and customer satisfaction.
- Used specialized equipment for thorough detailing and interior cleaning.
- Inspected vehicles for damage before detailing services began.
- Maintained cleanliness of work area to ensure safe working conditions.
- Assisted in preparing detailed cost estimates for collision repair projects.
- Collaborated with technicians to gather accurate information on vehicle damage.
- Reviewed insurance guidelines to ensure compliance in estimation processes.
- Utilized estimating software to create precise repair proposals for customers.
- Communicated with clients to clarify repair needs and cost expectations.
- Participated in training sessions to learn industry standards and best practices.
- Reviewed drawings, specifications and other documents to determine scope of work and prepare accurate estimates.
- Evaluated requests for information from clients regarding changes in scope of work or additional services required.
- Provided technical advice on estimating techniques to junior staff members.
- Adapted estimates to reflect changes in scope, materials, and labor requirements.
- Assisted in the development of junior estimators through mentoring and hands-on training.
Education
High School Diploma -
Tumwater High School
Tumwater, WA06-1991
I-Car Platinum Certified
Olympia, WASkills
- Quality control
- Customer relations
- Staff training
- Budget management
- Operational oversight
- Collision repair
- Inventory management
- Problem solving
- Service quality improvement
- Profit and loss accountability
- Training and development
- Labor cost controls
- Staff training and development
- Staff supervision
- Consistently meet goals
- Workflow planning
- Project planning
- Operations Start-up
References
References available upon request.
Timeline
General Manager
Fred's Autobody/Carstar
02.2022 - 12.2024
General Manager
Caliber Collision
11.2021 - 02.2022
General Manager
Chehalis Collision Center
02.2016 - 10.2021
Lead Estimator
Capital Collision Center
05.1993 - 01.2016
High School Diploma -
Tumwater High School
I-Car Platinum Certified