Jeff Courtright
Kansas City,MO
Summary
Proven Operations Supervisor with a track record of enhancing operational efficiency and reducing costs at Republic Services. Excelled in implementing policies and leading teams to exceed productivity targets. Skilled in workflow planning and customer relations, achieving an 80% increase in sales. Demonstrates an unsurpassed work ethic and commitment to continuous improvement.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Republic Services
Kansas City, KS
11.2020 - Current
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Operations Supervisor
Fuzion Field Services
Greeley, CO
08.2019 - 11.2020
- Oversaw day-to-day operations, including supervising 22-person team across 800+ sites.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly including logistics, supplies, and work practices.
- Implemented policies and standard operating procedures for continuous improvement.
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
Lead Driver
SB Porta-Bowl
Johnstown, CO
03.2013 - 08.2019
- Recruited, trained and assessed drivers and qualifications of each as per driving laws.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Sold 80% more portable restrooms than coworkers by understanding customer desires and promoting appealing options.
- Communicated regularly with dispatch and management for service route details and changes.
- Navigated >800 miles every week in a portable restroom service truck to service and deliver restrooms to customers.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Education
Associate of Arts - Liberal Studies
Des Moines Area Community College
Boone, IA05.2012
Skills
- Unsurpassed work ethic
- Work flow planning
- Policies and Procedures Implementation
- Purchasing and procurement
- Team Leadership
- Customer relations specialist
- Budgeting and forecasting
- Operational Efficiency
- Cost Reduction Strategies
- Vendor sourcing
- Sales background
- Staff Management
Accomplishments
- Reduced operational expenses by streamlining branch operations.
- Used Microsoft Excel to develop and maintain route standards and key performance measures.
- Supervised team of 30 staff members.
Timeline
Operations Supervisor
Republic Services
11.2020 - Current
Operations Supervisor
Fuzion Field Services
08.2019 - 11.2020
Lead Driver
SB Porta-Bowl
03.2013 - 08.2019
Associate of Arts - Liberal Studies
Des Moines Area Community College