Jeff Debates
Lakeville,MN
Summary
23 Years in the field of collections. I have collected on many kinds of debt, from Auto Leases, Credit Cards, DDA bank accounts, and Student Loans. I have always loved the ability to work in a commission based environment. I am very organized and goal oriented.
Overview
19
19
years of professional experience
Work History
Collection Specialist
IQor Inc.
07.2012 - 11.2023
- Inbound and outbound call handling for Federal Student loans. Offering options to remove default status.
- Learned new collection systems and managed a unit of 150-200 Borrowers.
- Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.
- Enhanced departmental performance with consistent monitoring and coaching of team members.
General Manager of Operations
Bureau Of Collection Recovery
01.2006 - 11.2011
- Started as a collection agent in 2006.
- Promoted to Team Manager in 2008. Managed a team of 20+ collectors. Trained my own people for client specifics.
- Promoted to General Manager in 2010. Managed 6 teams for different clients, including 6 managers.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Collections Agent
Pinnacle Financial Group
01.2005 - 01.2006
- Inbound and Outbound on chargeoff credit card debt.
- Managed a desk of up to 200 accounts
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
No Degree - Education/Chemistry
Southwest Minnesota State University
Marshall, MNAssociate of Arts - General Studies
Worthington Community College
Worthington, MN05.1998
Skills
- Organizational Skills
- Analytical Thinking
- Debt Recovery Expertise
- Decision Making
- Customer Relationship Management
- Conflict Resolution
- Active Listening
- Effective Communication
- Strong Negotiation Skills
- Computer Literacy
- Record Keeping
- Problem Solving
- Adaptability
- Telephone Etiquette
- Attention to Detail
- Time Management
- Goal Oriented
- Account Management
Timeline
Collection Specialist
IQor Inc.
07.2012 - 11.2023
General Manager of Operations
Bureau Of Collection Recovery
01.2006 - 11.2011
Collections Agent
Pinnacle Financial Group
01.2005 - 01.2006
No Degree - Education/Chemistry
Southwest Minnesota State University
Associate of Arts - General Studies
Worthington Community College
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