Jeff Derbes
Elk Grove Village,United States
Summary
Dynamic and results-driven professional with extensive experience at FedEx Office, excelling in customer service and quality assurance. Proven ability to enhance workflow efficiency and build strong relationships. Skilled in data entry and problem-solving, consistently ensuring accurate order processing and inventory management while maintaining a positive team environment.
Overview
8
8
years of professional experience
Work History
Team Associate
Fedex Office
Elk Grove Village, IL
04.2022 - Current
- Assisted customers with product selection and order processing.
- Operated printing and finishing equipment to fulfill client requests.
- Managed inventory levels to ensure availability of essential supplies.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Conducted quality checks on finished products to ensure compliance with standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored and verified merchandise for proper prices and labels.
Package Handler
Fed Ex Ground
Wheeling, IL
10.2019 - 04.2022
- Operated package scanning equipment to ensure accurate sorting and tracking of shipments.
- Loaded and unloaded packages from delivery vehicles, maintaining efficiency in workflow processes.
- Collaborated with team members to streamline package handling operations and reduce delays.
- Monitored inventory levels to facilitate timely reordering of packaging supplies.
- Trained new hires on safety protocols and operational procedures for package handling.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
Records Specialist
Iron Mountain
Addison, IL
02.2019 - 10.2019
- Ensuring the correct customer boxes were pulled for customer retrieval and destruction
- Using a handheld scanner to verify the correct customers boxes have been pulled for retrieval
Warehouse Associate
Misumi USA
Elk Grove Village, IL
01.2018 - 02.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Completed regular cycle counts to maintain accurate inventory records.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
Education
High School Diploma -
Niles West High School
Skokie, ILSkills
Meeting facilitation
Decision-making capacity
Customer service
Problem-solving
Positive attitude
Following instructions
Cleaning
Flexible schedule
Heavy lifting
Money handling
Quality assurance
Data entry
Facility cleaning
Continuous development
Relationship building
Call center operations
Timeline
Team Associate
Fedex Office
04.2022 - Current
Package Handler
Fed Ex Ground
10.2019 - 04.2022
Records Specialist
Iron Mountain
02.2019 - 10.2019
Warehouse Associate
Misumi USA
01.2018 - 02.2019
High School Diploma -
Niles West High School