JEFF ESTES
Hoosick Falls
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Print Production Manager
Repeat Business Systems
Albany, Ny
09.2018 - Current
- Currently supporting 10+ Technology Consultants across multiple locations in upstate Ny. Experience ranges from new hires to seasoned major account consultants.
- Collaborative discussions with area sales/service managers on best practices to maximize customer expansion and retention.
- Mentored junior team members, fostering skill development and promoting best practices in print production.
- Coordinated with clients to assess needs, providing tailored solutions that improved satisfaction rates.
- Increased customer satisfaction by providing exceptional service and maintaining strong relationships with clients.
- Evaluated employee performance and provided feedback and training as needed.
- Collaborated with cross-functional teams to develop creative solutions for complex print opportunities.
Production Print Sales (Commercial Printing)
RICOH USA (IKON)
Latham, NY
01.2008 - 09.2018
- Responsible for implementing all business and relationship building expectations with uniquely assigned commercial printing accounts and production customers.
- Managed a portfolio of 300+ accounts, which generated over $2 Million in revenue per year.
- Collaborated closely with company executives to identify new business opportunities related to workflow processes and digital output.
- Territory consists of State of VT, Eastern NY and Western MA which required weekly overnight travel.
- Conducted in-depth product presentations, showcasing advanced technologies and innovative solutions.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
General Manager
GLOBAL IMAGING - KELLEY OFFICE SYSTEMS
Burlington, VT
06.2006 - 12.2007
- Created and directed sales team training and development programs.
- Led sales calls with team members to establish sales and customer retention goals.
- Trained in negotiations and time management.
- Trained sales teams on educational products during weekly meetings and vendor specific events.
- Developed and executed annual sales plans and strategies for both sales and service teams within specified territory.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Improved communication efficiency as primary liaison between departments, clients and vendors.
- Directly supported CEO in managing operation work flow.
Sales & Sales Management
IKON OFFICE SOLUTIONS
Troy, NY
12.1993 - 06.2006
- Created and directed sales team training and development programs.
- Trained in negotiations and time management.
- Managed a regional sales staff of up to 12 sales associates.
- Monitored customer preferences to determine focus of sales efforts.
- Cold-called prospective customers to build relationship.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Updated database with customer and sales information.
- Delivered products to customers in timely manner.
- Established new customer accounts.
Major Account Sales Rep
CAPITOL SYSTEMS INC
Nashville, TN
08.1987 - 10.1993
- Sales and Marketing of copier and wide format print systems.
- Managed Fortune 1000 accounts with pre and post sales activities that included installation, training and customer service support.
- Consistently met and exceeded all annual quotas and sales goals.
Education
United States Air Force
06.1987
Skills
- Established track record of exceptional sales results
- Excellent communication skills
- Exceptional multi-tasker
- Organizational skills
- Team collaboration
- Team leadership
- Verbal and written communication
Accomplishments
- Expert in collaboration with current and prospective clients to prepare efficient product marketing strategies to drive business development and expansion opportunities.
- Proficient in analyzing cost-benefit ROI tools in customer environment and engineering changes to improve process efficiencies.
- Creative in strategies to develop and expand existing customer sales, resulting in expanded revenue and growth opportunities.
Certification
- Certified Fiery Professional
Timeline
Print Production Manager
Repeat Business Systems
09.2018 - Current
Production Print Sales (Commercial Printing)
RICOH USA (IKON)
01.2008 - 09.2018
General Manager
GLOBAL IMAGING - KELLEY OFFICE SYSTEMS
06.2006 - 12.2007
Sales & Sales Management
IKON OFFICE SOLUTIONS
12.1993 - 06.2006
Major Account Sales Rep
CAPITOL SYSTEMS INC
08.1987 - 10.1993
United States Air Force