Jeff Gonzales
Summary
Accomplished HVAC Mechanic/Install Technician with over 6 years of experience, including a pivotal role at Eric Krise Services. Excelled in customer relations and troubleshooting, enhancing service efficiency and client satisfaction. Proven track record in maintenance and repairs, leveraging detail-oriented approaches to achieve top-notch results.
Overview
14
14
years of professional experience
Work History
HVAC Mechanic/Install Technician
Eric Krise Services
04.2022 - 02.2024
- Lead technician for 4 years. Assisted and trained seconds/helpers install complete HVAC systems.
- Performed the removal and installation of complete HVAC systems in residential and new construction settings.
- Handled customer relations during and after complete install jobs with the help of Service Titan.
- Less than 1 year of dedicated service experience.
- Being responsible for a company work truck/vehicle by keeping it well stocked with job materials, all specialty tools in working order, and keeping the interior/exterior clean.
HVAC Helper/Lead Mechanic Install Technician
NJP Mechanical, LLC.
04.2018 - 04.2022
- Began as a second/helper then became a lead after 2 years.
- Learned from and assisted senior technicians in the removal and installation of complete HVAC systems.
- Maximized job site efficiency with proper preparation of materials and tools needed for each assignment according to specifications and prints provided by senior technicians or project managers.
- Handled customer relations during and after complete HVAC system installs in residential and settings with the help of Service Fusion.
Service Manager & In-House Graphic Designer
The Caffeinated Cyclist
05.2010 - 04.2018
- Managed daily operations pertaining to all customer sales & service.
- Assisted customers in purchasing new bicycles and accessories through product knowledge, service, and fitment.
- Extended customer relations by hosting daily group rides at different skill levels.
- Managed inventory control, as well as all store opening and closing procedures.
- In-House Graphic Designer responsible for the company's brand identity including logos, ads, and store branded merchandise.
- Managed all store marketing and advertising through social media and email campaigns.
Education
Bachelor of Arts - Graphic Design
Rutgers University CMD
Camden, NJ05.2008
Skills
- Detail Oriented
- Customer relations
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
Timeline
HVAC Mechanic/Install Technician
Eric Krise Services
04.2022 - 02.2024
HVAC Helper/Lead Mechanic Install Technician
NJP Mechanical, LLC.
04.2018 - 04.2022
Service Manager & In-House Graphic Designer
The Caffeinated Cyclist
05.2010 - 04.2018
Bachelor of Arts - Graphic Design
Rutgers University CMD