JEFF HANSON
Appleton,WI
Summary
Results-driven professional with a proven track record in client care and dispute resolution, consistently enhancing customer satisfaction and engagement. Proficient in Microsoft Office, excelling in high-pressure environments while demonstrating creativity and teamwork. Recognized for strong work ethic, adaptability, and exceptional interpersonal skills, with the ability to quickly master new tasks independently.
Overview
13
13
years of professional experience
Work History
Sheraton Maui Resort & Spa
Pool and Beach Attendant
Lahaina, HI
09.2024 - 02.2025
- Provide clean towels to guests, and distribute the appropriate number of towels for each registered room.
- Maintain an adequate inventory of all necessary pool and beach supplies, and equipment.
- Set up and take down beach and pool equipment, and ensure that it's functioning properly.
Java Jazz Maui
Barista
Lahaina, HI
07.2024 - 02.2025
- Customer-focused barista with experience working in a coffee house, serving high-quality espresso and brewed coffee.
- Reliable team player with a friendly, positive demeanor, who enjoys interacting with customers.
- Prepared espresso shots, pour-overs, French press, and drip coffee.
Thrivent
Sr Client Care Professional
Appleton, WI
02.2017 - 06.2024
- People manager and subject matter expert in onboarding, training, and assisting client care professionals grow in their roles.
- Managed and ensured the resolution of client disputes within the Health Insurance Interaction Center, and according to PII and HIPAA guidelines.
- Oversaw back-end operations, including client engagement, product information research, and call volume management, to promote positive client engagement and satisfaction.
- Optimized communications between field staff and firm professionals by identifying and delivering accurate product details, offerings, and related resources via online platforms and tools, including FieldNet, Salesforce, Workday, and various secure systems.
West Business Solutions
Sr Sales Support - AT&T Business
Appleton, WI
12.2011 - 01.2017
- Provided administrative support to the sales team as needed.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Strengthened traceability by developing organizational filing systems for shipping and order fulfillment records.
Education
Bachelor of Science - Cyber and Data Security Technology
University of Arizona Global Campus
06-2029
Skills
- Innovative thinking
- Effective multitasking skills
- Communication skills
- Proficient in Microsoft Office
- Customer engagement
- Team building
- Analytical problem solving
- Prioritization and time management
- Dispute resolution
- Team collaboration
- Problem-solving analysis
- Diligent and dependable
- Strong technical skills
- Effective interpersonal communication
References
References available upon request.
Timeline
Sheraton Maui Resort & Spa
Pool and Beach Attendant
09.2024 - 02.2025
Java Jazz Maui
Barista
07.2024 - 02.2025
Thrivent
Sr Client Care Professional
02.2017 - 06.2024
West Business Solutions
Sr Sales Support - AT&T Business
12.2011 - 01.2017
Bachelor of Science - Cyber and Data Security Technology
University of Arizona Global Campus
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