Jeff Haynes
Longmont,CO
Summary
Seasoned operations leader driving team performance, service delivery, and process improvement across complex workflows. Known for cross-functional coordination, sound judgment, and mentoring teams to strengthen consistency and responsiveness.
Overview
34
34
years of professional experience
Work History
SR. Manager
Oracle
Broomfield, Colorado
01.2010 - 09.2026
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Streamlined Oracle service workflows and support operations to improve service delivery and responsiveness.
- Collaborated with cross-functional Oracle teams on planning, delivery, and operational reviews to ensure alignment and effectiveness.
- Guided managers and staff on Oracle policies, standards, and work practices to foster compliance and operational consistency.
- Assisted with budget planning, resource allocation, and forecast reviews for Oracle programs.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
Manager
Sun Microsystems
Broomfield, Colorado
02.1993 - 01.2010
- Managed cross-functional teams across Sun Microsystems enterprise software, and hardware operations.
- Coordinated SPARC server workflows, schedules, and resource allocations.
- Observed staff performance to identify areas for improvement and addressed issues.
- Tracked issue resolution processes for enterprise accounts for enterprise accounts and internal service requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Guided staff on Sun Microsystems policies, tools, and customer requirements.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Education
Associate of Arts - General Education
Ohlone College
Fremont, CASkills
- Service delivery management
- Operations management
- Workflow automation
- Process improvement
- Budget planning
- Clear communication
- Performance monitoring
- Policy compliance
- Cross-functional collaboration
- Team leadership
- Clear communication
- Customer service
- Operations management
Timeline
SR. Manager
Oracle
01.2010 - 09.2026
Manager
Sun Microsystems
02.1993 - 01.2010
Associate of Arts - General Education
Ohlone College