Jeff Hoover
Northfield,OH
Summary
At Cummins Sales and Service, excelled as a Power Generation Field Service Technician, earning acclaim for top-tier professionalism and client service. Expert in troubleshooting and repair, I enhanced customer satisfaction through efficient, tailored solutions. My mentoring of junior technicians spurred team-wide skill growth, showcasing my blend of technical prowess and leadership.
I have been working in the field continuously for almost 30 years. I am very familiar with the various Cummins engines and many other engines. I am looking for a position to get out of field service work. It would be great to help customers with Cummins customer support.
Overview
29
29
years of professional experience
Work History
Power Generation Field Service Technician
Cummins Sales and Service
06.1995 - Current
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Education
Associate of Applied Science - Electronics
DeVry Institute of Technology
Columbus Oh Master Diesel, Automotive, Power Generation Techno
Ohio Technical College
Cleveland, OHSkills
- Troubleshooting and repair
- Training and mentoring
- Customer training
- Installation and maintenance
Timeline
Power Generation Field Service Technician
Cummins Sales and Service
06.1995 - Current
Associate of Applied Science - Electronics
DeVry Institute of Technology
Master Diesel, Automotive, Power Generation Techno
Ohio Technical College
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