Jeff Hunley
Livonia,MI
Summary
Dynamic Operations Manager with a proven ability to enhance operational efficiency, optimize inventory management, and drive customer satisfaction. Experienced in team training and innovative strategy implementation.
Overview
10
10
years of professional experience
Work History
Operations Manager
Wilsonart
Wixom, MI
08.2025 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Assisted in developing process improvements at Wilsonart, focusing on enhancing operational efficiency.
- Trained new staff on operational procedures and safety protocols, ensuring compliance and readiness.
- Analyzed daily reports to identify trends in production performance, informing strategic decision-making.
- Analyzed inventory levels to ensure sufficient stock for production requirements.
- Resolved customer complaints promptly, maintaining optimal levels of satisfaction.
- Analyzed and controlled materials, supplies and equipment operational expenses.
Regional Transportation Manager
Glass and Metal Craft
Wixom, MI
08.2023 - 08.2025
- Coordinated transportation logistics to ensure on-time delivery of glass products.
- Managed vendor relationships to achieve timely shipments and cost-effective solutions.
- Negotiated contracts with carriers for the most favorable rates while ensuring compliance with all applicable laws and regulations.
- Ensured compliance with DOT regulations regarding driver qualifications, hours of service limits, vehicle inspections and maintenance schedules.
- Analyzed shipping data to identify trends and improve service efficiency.
- Identified opportunities for cost savings through process improvement initiatives.
- Oversaw fleet maintenance activities including repairs and replacements of vehicles and parts inventory management.
- Resolved issues related to scheduling delays, shipment discrepancies, and other customer concerns.
- Resolved customer complaints promptly, maintaining high customer satisfaction levels.
Operational Controller
Core Mark
Ypsilanti, MI
09.2016 - 08.2023
- Managed daily financial operations to ensure adherence to company policies.
- Oversaw budgeting processes and closely monitored departmental expenditures to maintain fiscal discipline.
- Managed inventory control and warehouse operations, supervising approximately 90 employees to streamline operations.
- Oversaw inventory accuracy, cycle counting, and operational compliance.
- Ensured SOX compliance and maintained accurate operational documentation.
- Led initiatives that improved operational efficiency and warehouse performance.
- Managed employee performance, coaching, scheduling, and disciplinary support.
- Collaborated with operations leadership to improve productivity and reduce operational costs.
- Worked closely with dispatch, warehouse operations, office personnel, and sales teams to meet organizational goals.
Education
Bachelor of Science - Management
University of Phoenix
Livonia05-2008
Skills
- Logistics coordination
- Inventory management
- Fleet management
- Vendor negotiation
- Compliance management
- Quality control
- Operational efficiency
- Process improvement
- Budget oversight
- Problem solving
- Conflict management
Timeline
Operations Manager
Wilsonart
08.2025 - Current
Regional Transportation Manager
Glass and Metal Craft
08.2023 - 08.2025
Operational Controller
Core Mark
09.2016 - 08.2023
Bachelor of Science - Management
University of Phoenix