Jeff Echegaray
Greenwater,WA
Summary
With over 20 years of experience in bartending and over 10 years as a General Manager, Excels in fast-paced, high-volume, and energetic work environments. Demonstrating a knack for connecting with customers and delivering exceptional customer service, these efforts have consistently fostered repeat business and garnered outstanding customer satisfaction.
Overview
27
27
years of professional experience
Work History
Restaurant Manage
Crystal Mountain Resort
05.2024 - Current
- Managed daily operations to ensure the highest level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled credit card transactions to maintain accurate records.
- Designed and introduced new drink options based on current market trends
Food and Beverage Supervisor
Crystal Mountain Resort
11.2023 - 04.2024
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Supervised and handled the operations of 6 venues each day
Bartender / Server
Hard Rock Cafe
05.2021 - 10.2021
- Bartended/Served at the world's largest and busiest Hard Rock Cafe
- Successfully handled bar operations along with the management of table sections
- Followed strict recipes and batch mixes with precision
- Daily pour tests and secret shoppers
- Achieved a perfect score of 100 on secret shopper evaluation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
General Manager, Trainer, Bartender
The Vault, Members Only Club
01.2019 - 08.2020
- Designed and implemented custom beverage menus tailored to the establishment.
- Plan and coordinate diverse types of private events
- Led marketing efforts and successfully recruited new members
- Managed and guided staff members in accordance with club policies and procedures.
- Effectively managed budgets associated with training initiatives while maximizing ROI on investments.
- Maintained updated knowledge of industry trends and best practices, incorporating them into the training program for relevance and effectiveness.
Fill In
Will's Pub, Lil Indies, Dirty Laundry
01.2016 - 01.2018
- Bartended at all three venues in complex: craft cocktail, live music, and heavy metal tiki bar
- Performed door, security, and bar backing duties when required
- Executed tasks associated with pop-up bar operations at off-site events.
- Increased client satisfaction by providing knowledgeable assistance with company services and products when needed.
- Ensured confidentiality of sensitive information through proper handling of documents and adherence to company policies.
Server / Expo / Event Bartender / Fill In
Montezuma Roadhouse
01.2017 - 04.2017
- Managed both expo window and serving duties efficiently during high-demand periods
- Executed service at multiple on-premises events as an experienced bartender
- Achieved excellence in guest relations, as evidenced by positive feedback on Trip Advisor
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
GM / Bartender / Trainer
BackBooth
01.2004 - 01.2015
- Managed and oversaw the schedules and performance of 10+ bartenders as well as 15+ security team/door personnel
- Managed several registers and processed substantial cash deposits daily
- Demonstrated unwavering commitment to upholding exemplary standards in adherence to sanitary/health guidelines and code of conduct policies.
- Fostered a positive work environment to improve team morale and productivity levels.
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
Bartender / Trainer
The "World-Famous" Denali Salmon Bake
05.2012 - 09.2014
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
Bar Back / Security / Bartender
Sapphire Supper Club/ The Social
12.1997 - 04.2004
- Opening and Closing Manager
- Scheduling and supervising house staff
- Recruited and onboarded new employees in alignment with company guidelines.
- Aided team members in maintaining excellent levels of customer service through on-the-spot guidance and support.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma -
04.1994
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Awards
- 2006-2008 Voted First Best Bartender of Orlando, by Orlando Weekly Readers Poll
- 2009-2010 Voted Second Best Bartender of Orlando, by Orlando Weekly Readers Poll
- 2011-2012 Voted Third Best Bartender of Orlando, by Orlando Weekly Readers Poll
Timeline
Restaurant Manage - Crystal Mountain Resort
05.2024 - Current
Food and Beverage Supervisor - Crystal Mountain Resort
11.2023 - 04.2024
Bartender / Server - Hard Rock Cafe
05.2021 - 10.2021
General Manager, Trainer, Bartender - The Vault, Members Only Club
01.2019 - 08.2020
Server / Expo / Event Bartender / Fill In - Montezuma Roadhouse
01.2017 - 04.2017
Fill In - Will's Pub, Lil Indies, Dirty Laundry
01.2016 - 01.2018
Bartender / Trainer - The "World-Famous" Denali Salmon Bake
05.2012 - 09.2014
GM / Bartender / Trainer - BackBooth
01.2004 - 01.2015
Bar Back / Security / Bartender - Sapphire Supper Club/ The Social
12.1997 - 04.2004
Edgewater High - High School Diploma,