Nolan Smtih
The Surf
Fernandina Beach,FL
4
years of professional experience
Results-driven general manager with a strong background in operations management and team leadership. Skilled in complex problem-solving and effective communication, consistently delivering improved service quality and customer retention through strategic process enhancements.
Work History
Manage
6 Months- Managed daily operations to enhance customer satisfaction and streamline service processes.
- Trained staff on best practices for efficient workflow and customer engagement.
- Oversaw inventory management, ensuring optimal stock levels and product availability.
- Implemented standard operating procedures to improve operational efficiency and consistency.
- Developed staff schedules to meet business demands while balancing employee needs.
- Assisted in resolving customer issues swiftly, promoting positive experiences and retention.
General Manager
11 Months- Led daily operations to ensure optimal efficiency and service quality.
- Developed and implemented staff training programs to enhance team performance.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Monitored financial performance, identifying areas for cost reduction without sacrificing quality.
- Established operational protocols that increased service speed and customer satisfaction ratings.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Instillation Manager
1 Year 11 Months- Managed installation schedules, ensuring timely completion of advertising displays and client projects.
- Coordinated cross-functional teams to streamline installation processes and enhance project efficiency.
- Trained and mentored junior installers, fostering skill development and adherence to safety standards.
- Implemented quality control measures, improving installation accuracy and reducing error rates.
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Monitored inventory levels, ensuring adequate supplies for ongoing and upcoming installations without delays.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Team management
Inventory control and record keeping
Customer engagement
Operations management
Point of sale (POS) system operation
Passion for customer satisfaction
Shift management
Customer-oriented
Organization and prioritization
Complaint resolution
Timeline
Manage
The Surf
02.2026 - CurrentRead More
General Manager
Ops Cafe
03.2025 - 02.2026Read More
Instillation Manager
Stephens Advertising
01.2023 - 12.2024Read More
Arlington Highschool
High School Diploma
Read More