Shawn Lotz
Saint Peter,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Manage
Authentic Street Signs
12.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Gaming Attendant
B&B
11.2018 - 10.2020
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
Route Sales Representative
Frito-Lay North America Inc.
05.2016 - 11.2018
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
Infantryman
Army
03.1997 - 11.2014
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Led basic reconnaissance operations and reported enemy movements to commanding officers.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
Education
High School Diploma -
Brownstown
Brownstown05.1997
Skills
- Customer assistance
- Detail-oriented
- Training & Development
- Customer Service
- Campaign management
- Market Analysis
Timeline
Manage
Authentic Street Signs
12.2019 - Current
Gaming Attendant
B&B
11.2018 - 10.2020
Route Sales Representative
Frito-Lay North America Inc.
05.2016 - 11.2018
Infantryman
Army
03.1997 - 11.2014
High School Diploma -
Brownstown
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