JEFF KIEL
Summary
Dynamic General Manager with a proven track record at Watergate Community Association, excelling in project management and vendor relations. Spearheaded multimillion-dollar capital improvement projects while ensuring compliance and risk management. Adept at team building and effective communication, driving operational excellence and enhancing community satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Watergate Community Association
Emeryville, CA
06.2021 - Current
- Responsible for all aspects of management for a 1,249 unit large-scale HOA including managing 43 full-time employees (which includes 32 Teamster and SEIU personnel), vendors, contracts, government compliance (annual fire alarm testing and elevator permits), annual budgets/audits, Reserve Study updates, Board meetings, Annual membership meetings and Director elections, capital improvement projects, all insurance lines, risk management, etc.
- Major projects include: $2.5M complex-wide waterproof painting project, $600K Card Reader access and Surveillance upgrades, $2.5M SB326 balcony repairs, $4.1M re-roofing project, $300K Tennis court renovation, and a revision of the CC&Rs and By-Laws.
General Manager of The Cove at Marina Bay
Collins Management
Richmond, CA
11.2020 - 05.2021
- Supervised 2 part-time maintenance/custodial employees and was solely responsible for all day-to-day operations and administration, invoice coding and approval, budget management and review, issuing requests for proposal and proposal review, and Board, resident and vendor relations.
- Prepared and posted all Board meeting agendas, notifications, and materials and follow up on all actionable items including preparation of minutes.
- Projects included: $1.3M dry-rot, rust, and painting project, $27K worth of concrete sidewalk replacement (scheduling phase), the electronic scheduling of resident reservations for the recreational facilities (implementation phase), a $30K electronic access package (review of proposals phase), and a re-write/revision of the original 2006 CC&R and Governing Documents (proposal discussion phase).
Owner
Blue Diamond Window Cleaning
London, Canada
09.2016 - 12.2019
- Solely responsible for and executed all aspects of the business, including but not limited to: Operations: Managed 4-6 employees, all scheduling, vehicle maintenance, supplies and equipment.
- Finance and Accounting: Issued all client billing, managed accounts receivable and accounts payable, prepared budget forecasting, posted all ledger entries, reconciled all monthly bank accounts, and prepared P/L reports.
- Human Resources: Conducted all aspects of recruiting and hiring, as well as orientation and training. Prepared and issued weekly payroll and managed employee benefits. Coached and counselled employees on performance and work-ethic issues. Submitted required government filings, including WSIB and Records of Employment.
- Health and Safety: Facilitated the required Provincial code and standards training. Ensured compliance for all government rules and regulations.
- Sales & Marketing: Created and prepared all marketing materials, proposals, and written estimates. Achieved average annual sales of $210K.
Assistant General Manager
Watergate Community Association
Emeryville, CA
01.2002 - 08.2015
- Daily responsibilities included: Operations: Provided guidance and direction to the heads of five departments including: Administration; Maintenance; Custodial; Grounds; Security; and Recreation. Responsible for maintaining permits from the Alameda County Health Department for the recreational facilities, including 4 swimming pools and 2 spas; The State Elevator and Tramway Unit for 27 elevators; and The Office of the State Fire Marshall for over 5,500 in-unit and common area fire alarm devices.
- Risk Management: Inspected the property daily and issued work orders for items that posed a potential threat for injury and safety.
- Administration: Generated more than 75% of all written correspondence to homeowners including lobby postings, CC&R violation notices, disciplinary hearing invitations, and results of Board meeting letters. Managed, improved, and enforced the homeowner renovation approval process, presented applications for Board approval, and inspected completed homeowner renovations for compliance with approved plans. Prepared materials, reports, and proposals to the Board of Directors at Monthly, Special Session, and Working Session meetings. Assisted with the planning and execution of 13 Annual Meetings. Participated in bi-annual negotiations for both Teamster and SEIU unions as well as the preparation and distribution of the annual Operating and Reserve Budgets totalling $7M.
- Project Management: Managed the following projects within budget from RFP to completion: repair of several units’ concrete patio slabs; replacement of several units’ balcony support beams; replacement of several lobby intercoms; re-building of a 3-unit stack of balcony wing walls; re-build of year-round indoor hot tub; replacement of all pool heaters and filters; structural re-building of 3 units whose owners had removed load-bearing walls without permit or approval; replacement of two 5-story elevator jacks; installation of electronic key access system to 6 bike rooms; and replacement of resident/staff I.D. card software system. Scheduled, coordinated, and conducted access into over 300 units/yr for annual fire alarm testing resulting in a 60% cost savings.
- Vendor Management: Interviewed, hired, directed, supervised and issued purchase orders to the following vendors: Pool, locksmith, plumbing, and elevator.
- Projects included: Cable TV delivery system upgrade to all 1,249 units; replacement of all six residential building roofs from tar & gravel to vinyl membrane; re-paving of four low-rise covered parking garages and five streets; elastomeric painting of all six buildings; upgrade of hallway pull-station fire alarms to state-of-the-art intelligent monitoring heat and smoke detecting and egress sprinkler system in all units and common areas; renovation of 27 lobbies and five miles of hallway carpet, lighting and all unit door treatments, the replacement of the three-block long property fence, and the complete re-build of the main 100,000 gal. pool, spa, and deck.
Deputy Property Accounting Officer, HQ SFOR
N.A.T.O.
Sarajevo, BiH
09.1998 - 11.1999
- Supervised and managed 8 local civilian workers and 4 international military personnel in a 40,000 sq. ft. warehouse containing approx. 1/2M DEM of durable and consumable non-military NATO property under the direction of a French Army Lt-Colonel.
- Supervised the inventory and hand-over of property accounts between in-coming and out-going military personnel on a departmental basis.
- Participated in the supervision of the first theatre-wide inventory of NATO property (in excess of 2.5M DEM) and subsequent reconciliation.
- Managed the procurement and dispersal of non-military requisitioned items.
- Managed and administered a military panel to investigate and dispose of damaged, worn, or missing NATO property, and submit reports regarding the same to the Division Commander.
- Submitted and presented proposals to CivMRB for job/pay upgrades of civilian personnel.
Education
Some College (No Degree) - Economics
University of Western Ontario
London, CanadaSkills
- Vendor management
- Compliance oversight
- Customer relations
- Effective communication
- Total quality management
- Risk management
- Budget management
- Project management
- Team building
- Problem solving
- Leadership
- Customer relationship management
Certification
Certified California Association Manager by California Association of Community Managers
Timeline
General Manager
Watergate Community Association
06.2021 - Current
General Manager of The Cove at Marina Bay
Collins Management
11.2020 - 05.2021
Owner
Blue Diamond Window Cleaning
09.2016 - 12.2019
Assistant General Manager
Watergate Community Association
01.2002 - 08.2015
Deputy Property Accounting Officer, HQ SFOR
N.A.T.O.
09.1998 - 11.1999
Some College (No Degree) - Economics
University of Western Ontario